Location – Chicago, IL | Coralville, IA | or Remote-US

Digital Diagnostics is looking for a Manager, Corporate IT to lead our internal company infrastructure and oversee the technical components of our employee onboarding and offboarding processes. Working in a team setting, the position will lead a team of system administrators and support team personnel to deliver exceptional customer service responding to IT service requests, ensuring high availability of appropriate company system hardware, and professional support of company server, software, and networking infrastructure.

Additional responsibilities of the role include:

• Successful onboarding and offboarding of employees including provisioning of appropriate technology assets.
• Leads or participates in the evaluation of new suppliers or vendors as needed.
• Oversees technology activities for System Administration.
• Maintains accurate financial records (including regular reconciliation of IT expenses) and participates in annual budget processes.
• Authors or updates policies and procedures as needed to provide consistent support services to customers.
• Provide regular operational and performance metrics to leadership.

What You’ll Bring to the Team

• Ensure helpdesk requests are resolved in a timely fashion as per service level agreement.
• Ensure that onboarding and offboarding processes are followed including the completion of appropriate records.
• Suggest meaningful opportunities to eliminate waste in infrastructure costs, procedures, documentation, and to facilitate an enterprise mindset.
• Perform capacity planning to ensure adequate people resources exist to run the company’s infrastructure.
• Ensure high availability, security, and appropriate governance of our corporate infrastructure (e.g. malware and phishing mitigation, anti-virus protections, etc.).
• Lead or participate in the commercial evaluation of new suppliers or vendors that provide software or services.
• Follows appropriate procurement process.
• Actively participate in the annual budgeting process.
• Ensure modern approach to Operations Hygiene, Incident Management, Encryption, Application, Cloud and Network Security, Information Governance, IAM, MDM, Asset Management, Contingency Planning, Privacy, Third Party Management, Compliance, Audit, and Accountability.
• Author/follow SOPs/WI to ensure corporate IT systems are compliant with the appropriate regulations.
• Actively participate in staff development. Provides for a safe work environment.
• Conduct postmortems to learn from system outages, down time, and fixes issues.
• Actively participate in and contribute to communities of best practices.

What Will Help You in This Role

• This role requires professional technology service and support experience delivering world-class technology solutions and responding to support issues based upon service level agreement.
• The role will also require operational experience in such areas as procurement, financial reconciliation, service contracts, etc.
• Management experience is preferred but not required.
• A team player willing to go above and beyond to deliver outstanding services to customers and helps to facilitate a positive team culture.

What We Have to Offer

• Supportive and flexible work environment.
• Remote-friendly culture.
• Access to competitive benefits.
• Mission-driven teammates who are working to tackle complex challenges to help improve the accessibility and quality of medical diagnosis.
• Core behaviors that inspire day-to-day interactions.
• Dedication to career growth and development of our team members through mentorship programs and defined growth paths.
• Virtual social and wellness events.

Who We Are

Digital Diagnostics Inc. is a pioneering AI diagnostics company on a mission to transform the quality, accessibility, equity, and affordability of global healthcare. We pursue our mission through the application of technology in the medical diagnosis and treatment process. The company, originally founded by Michael Abramoff, MD, PhD, a neuroscientist, practicing fellowship-trained retina specialist, and computer engineer, is led in partnership with co-founders, John Bertrand, and Seth Rainford. Digital Diagnostics’ first FDA De Novo cleared autonomous AI system, IDx-DR, is already improving patient outcomes by detecting diabetic retinopathy (including macular edema) at the point-of-care.

Digital Diagnostics is paving the way for autonomous AI diagnosis to become a new standard of care, contributing to democratizing healthcare and closing care gaps. The company works closely with patient advocacy groups, federal regulators, and other quality of care and ethics-focused stakeholders to enable adoption of autonomous AI. For more information and the latest news follow: https://digitaldiagnostics.com/

What We Believe

At Digital Diagnostics, we’re doing “AI the right way” by building healthcare solutions that are safe, equitable, and accessible. We’re not only building a platform; we’re also building a community that emulates these values. We believe that inclusion and equity in healthcare start with a community of collaborators that celebrates human differences including race, ethnicity, gender, age, sexual orientation, human need, veteran status, political affiliation, and religion. We value what makes each person unique and create a place for everyone to thrive as we build towards shared goals. We’re committed to continuous learning and are striving to create a principled workplace while continuing to impact the world around us.

This position can be located anywhere in the United States. We are not currently accepting applications for candidates located in countries outside of the U.S. Unfortunately, we are not able to sponsor an immigration case for employment at this time (for example, H-1B or other employment-based immigration cases).