Logistics Customer Service Representative - Denton, TX Job at Sigma
Position Summary
Maintains overall satisfaction of internal and external customers. Communicate with customers and contract carriers, schedule delivery appointments, and resolve delivery issues. Secondary responsibilities will include, but not limited to, cross training to fill in for Transportation Coordinators as needed.
Essential Job Functions
- Answer emails and phone calls on delivery delays and issues; resolve, communicate and follow up with customers on delays and issues
- Communicate internally and externally on delivery orders, appointments and issues; maintain relationships with contract carriers and sales force
- Review sales orders and loads before delivery; are accounted for and delivered
- Responsible for coordinating OS&D issues
- Schedule pickup and delivery appointments; load tracking and tracing on deliveries
Minimum Qualifications
- Experience with MS Office including Excel, Word PowerPoint and Outlook
Preferred Qualifications
- Bachelor’s Degree
- One (1) year delivery experience
Knowledge, Skills and Abilities
- Able to identify and solve problems independently and as a team
- Excellent time managements skills, able to meet deadlines with a high level of accuracy
- Adhere to policies, procedures and instruction from supervisor
- Build and maintain solid working relationships
- Requires honesty, dependability and a strong work ethic
Environmental/Working Conditions
- Work in an environmentally controlled office environment
- Requires extensive phone and computer usage
Physical Requirements
Sitting, Standing, Bending, stooping for up to 8 hours a day
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Denton, TX 76207: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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