Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.

Position Summary
The Lodge Coordinator is tasked with cultivating a World Class Customer Service atmosphere for guests. Address any issues or complaints in a timely manner. Must be able to obtain your World Class Customer Service Certification as well as ServSafe certification within the first 90 days.
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Duties / Responsibilities:

• Responsible for planning, managing, and overseeing the daily operation of Food and Beverage service at the Clayton Lodge.
• Food and Beverage service includes food trucks, caterers for small scale catering, and plated 80+ dinners. Work with host, facilitator, or planner to develop, administrate, and monitor budget.
• Oversee the selection of vendor, onboarding, scheduling and supervision of that associated staff. Maintain and monitor written food and beverage policies and procedures.
• Including inspections of kitchen and equipment.
• Track maintenance requests and any facility requests or projects.
• Ensure compliance with city, county, and state laws and regulations.
• Assist with menu and creation, printing, publishing as needed.
• Meet weekly with the FOH team to discuss following weeks schedule.
• Create and review BEO’s for weekly Team Rally’s.
• Recruit new and unique Lodge vendors. Attend both pre-conference and post-conferences meetings.
• Assist Event Manager with any last-minute details for events, including follow up communications. Consistently build experience and brand by evolving both custom Guest Profiles (allergies, food preferences, etc) and business division trends.
• Occasional weekends may be required. Other duties as assigned.

Qualifications:

• Bachelor’s in hospitality or related field
• Understands the importance of being thorough, detail-oriented and will be committed to providing outstanding customer service to ensure repeat business.
• Cooperative attitude and willingness to collaborate with other teams.
• Positive, customer-service focused attitude and ability to handle challenges and stay calm under pressure.
• Self-starter with ability to prioritize and manage multiple projects on different timelines. Ability to work with minimal direction. Excellent follow-through skills, with superb attention to detail and organizational skills.
• Excellent written and verbal communication skills. Strong prioritization skills and a track record of consistently going above and beyond with outside-the-box thinking.

Clayton Homes, a Berkshire Hathaway company and the nation’s leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.

Job Type: Full-time

Pay: $41,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Event Coordination: 2 years (Required)

Work Location: One location

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