• Manage ongoing day to day ESS projects and tasks within a specific location(s) ensuring quality of work product and efficient and consistent support and service
• This includes working with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner
• Responsible for managing a location(s) ESS team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work
• Coordinate with other managers to manage volume and resources on a day-to-day basis
• Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority
• Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients for assigned location(s)
• Manage or participate in projects, tasks, and maintain stakeholder relationships to assure business needs are met
• Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support
• Supports operational leadership with projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time
• Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs
• Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Senior Manager or Director, as appropriate
• Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects
• Builds strong relationships with leadership within the location(s), ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external
• Provides input on resource forecasting to Location Services Manager or Senior Manager; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels
• Communicates priorities as defined by firm, location, and Enterprise Support Services leadership
• Contributes to automation and process improvement through technology, reporting and data analysis
• Manage best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm
• Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention
• Provides input on the development of training as appropriate
• Provides effective leadership, serving as a career advisor to ESS team members
• Provides supervision, guidance, development, and training
• Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans
• Other duties as assigned

• Associates degree or equivalent experience

• Ability to communicate both verbally and in writing with diverse audiences
• Intermediate to Advanced Microsoft Office skills
• Strong grammar and proofreading knowledge and experience
• Ability to prepare charts, graphics and tables, etc.
• Ability to manage multiple tasks
• Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization
• Strong organization, time management skills, and attention to detail
• Demonstrated ability to impact and influence a diverse population
• Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed

• 3-5 years relevant experience in a related field or area
• 2+ years supervisory experience or other experience in similar capacity
• Demonstrated experience managing multiple projects

• Ability to respond positively to changing circumstances, serve as a model of the change
• Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback
• Work collaboratively with peer group to provide support across the enterprise particularly during peak times

• Bachelor’s Degree
• Advanced Microsoft Office Skills

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.