At Generations Bank, our core values are at the heart of everything we do. It's our priority to put them at the forefront of our team, relationships, and business.

We're a team built on a rich history, with our roots beginning in south Arkansas in 1907. For over 115 years we've served our neighbors in the same communities we live, work, and play. The bank's name pays homage to the rich history present in the generational leadership from the Harrell family. Generations Bank currently has 11 locations serving the communities of Bentonville, Camden, Fayetteville, Hampton, Junction City, Rogers, Siloam Springs, Van Buren and Kimberling City, MO.

Full Time - 40 hours per week

Shift: Monday - Friday, 8:00 am - 5:00 pm

SUMMARY

The Loan Servicing Specialist is plays an important roll in our Loan Operations Department. The candidate is responsible for completing the day to day servicing of all loans. Effectively support the Lending Team for all banks/branches. Performs a variety of servicing duties after origination and throughout the life of the loans. Will have knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to Loan Servicing, including but not limited to the Bank Secrecy Act. The Loan Servicing Specialist will have the ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem solving skills. Demonstrates a willingness to adapt to changing business needs and deadlines. Effectively communicate with co-workers, customers, and outside agencies in writing, in person, and over the phone. Work well with individuals and groups in all organization levels. Has the ability to work well independently and as a part of a team.

ESSENTIAL DUTIES

• Responsible for performing routine and intermediate duties related to consumer and business loan applications and boarding by generating loan documentation for all types of loans, and by processing consumer, commercial and real estate loan payments and advances on lines of credit.
• Works daily insurance and monthly reports; distributes daily and monthly reports; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Answers the telephone, and responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests.
• Effectively Supports the Loan Processing Team, other members of the loan servicing team, the lending team and communicates with the 'front-line' as needed.
• Performs Quality Assurance by verifying and auditing input for accuracy after booking the loan.
• Enter Errors/ Exceptions into TESLAR exception tracing software.
• Maintain Loan Documentation Files; Scan/Index files into electronic file system (FDM).
• Ensures that all documents/signatures/forms are in the new loan file prior to boarding the loan.
• Boards completed loans on the Bank's host computer system including but not limited to collateral, escrows, UCC information, borrowing base information, appraisal information, State and county Filing information, etc.
• Process/monitor loan payments, payoffs and adjustments
• Provide quality assurance over loan documentation, collateral perfection, UCC filings, and insurance tracking systems
• May review and reconcile various loan servicing and general ledger accounts or reports, clear exceptions, and resolve issues as assigned.
• Capable of backing up and supporting most aspects of the department
• Perform duties accurately with close attention to detail while maintaining confidentiality of sensitive information.
• Maintains a proficient knowledge of all applicable banking rules and regulations, and applies new information, policies and procedures as needed.
• Escrow Processing including but not limited to running escrow analysis, sending tax and insurance payments to vendors, refunding cushion overages, and sending notices for cushion shortages or changes to escrow payments.
• Process Participation Payments and Maintenance
• Initiate Loan Participation Payment Wires
• Process/Maintain Borrowing Base Loan Information Limits and Controls
• Setup and maintain External ATS/ACH Payments
• Research Credit disputes and updates and ensure responses are accurate and performed in a timely manner.
• Prepares collateral releases for lenders
• Will perform ALL types of loan maintenance
• Responsible for completing required training courses as assigned within established timeframes.
• Accurately research, image, index, and file documents using FDM
• Perform Loan Document Exception Tracking using TESLAR
• Filing documents into loan physical files.
• Strong analytical abilities with active listening skills
• Centralized funding of ALL loan types.
• Review assigned daily reports, balance assigned General Ledger Loan Exception Reports and verify that Loan Associated G/L outages are corrected daily.
• Track loan files that have not been received by Loan Operations.
• Provide Reports to Sr. Management as directed.
• Support Lending Staff and Loan Assistants as needed.
• File Continuation Agreements (state and county) for Expiring UCC's filings
• Release collateral when loan pays off (Requires assigned Officer Approval)
• Adhere to Policy, Procedures and Compliance requirements.
• Assist with training of new employees in the Loan Servicing Department.
• Validate loan customer address changes.
• Types routine letters reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Completes administrative tasks correctly and on time; supports the Bank's goals and values; and benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

SECONDARY DUTIES

The position of Loan Servicing Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Loan Servicing Specialist is not responsible for the supervision of any employees.

JOB SKILLS

• Must be able to arrive at work on time, work on and off site and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Must be able to provide polite and courteous customer service regardless of customer personality, presence or communication style.
• Must be able to perform multiple tasks at once.
• Must be able to occasionally work overtime.
• Must be able to coordinate multiple and changing priorities.
• Must have professional appearance, dress and attitude at all times.
• Must have the ability to operate advanced computer applications and other business equipment including adding machine, copy machine, and telephone system.
• Must be able to life or move items up to 10 lbs.
• Must possess the ability to maintain confidential customer and Bank information in a responsible and secure manner.
• Must have good prior employment to be considered.
• Must pass a background screen and drug test to be considered.

MINIMUM REQUIREMENTS

• High school diploma or general education degree (GED); and 1 year of lending support experience; or the equivalent combination of education and experience. Work related experience should consist of lending support duties in a financial institution or business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Basic experience, knowledge and training in bank operational activities, terminology and products and services.
• Basic lending terms knowledge.
• Basic knowledge of general office practices.
• Excellent organizational and time management skills.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

EEO/AA/M/F/Veteran/Disabled