Who We Are

Bank of Ann Arbor is one of the nation’s best financial institutions, serving the Southeast Michigan area for over 25 years! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.

For the third time in five years, we were named one of American Banker's Best Banks to Work For (only 75 of 6,000 institutions were named) thanks to our strong culture, value system, competitive benefits, terrific team, strong commitment to the community, and fun work environment.

Since Bank of Ann Arbor was founded in 1996, we've consistently supported the communities we serve. We've contributed over $5.4 million to help support area nonprofit organizations, schools, faith-based institutions, the arts, and others. In 2017, Bank of Ann Arbor personnel volunteered more than 3,000 hours to nearly 200 nonprofit organizations.

Who You Are

The Loan Operations Specialist performs a variety of functions necessary to support the monetary and technical support for commercial loan process. You will work directly with lenders, financial institutions, and other departments assuring consistent communications in a professional, timely manner. Providing service to our customers and branch personnel with any questions regarding loans or payment issues. A successful candidate is very detail-oriented, analytical and very customer service oriented. This position will be in the office full-time.

Your Role

• Input all new loans and modified loan information in accounting system for all commercial, mortgage and consumer loans.
• Process client draws, inputs, payments, and maintenance on loans and prepare and process all payment and payoff letters accordingly.
• Process escrow payouts for tax and insurance payments and maintains the escrow database of all loans with escrow, review escrow analysis reports notifying customers of shortages or refunds accordingly.
• Analyze and review audit reports for rejected items and consumer loan billing, correcting errors and payments where needed.
• Maintains a running balance of Commercial Loan fees and tracks them daily on an Excel spread sheet that is sent to upper management.

Your Knowledge and Experience

• High School Diploma required; 2 years of college education or equivalent experience preferred.
• Previous work experience in loan operations, with exposure to commercial and consumer loan products.
• Knowledge of computerized banking applications and experience in application maintenance.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Proficient with Excel and other Microsoft Office software.

What We Offer

A great place to work!

We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.

We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun. We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.

If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.

Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, Generous PTO, Wellness program, Life & Disability Insurance, Critical Care Insurance, Volunteer Opportunities in the Community, Free Banking Products and Dog Days!

From: Bank of Ann Arbor