Summary

The University of Michigan - Dearborn Mardigian Library is currently accepting applications for Library
Info Desk Student Assistants. We're looking for students who are passionate about providing the best
possible experience for Mardigian Library users, are excited to build professional skills, have excellent
customer service skills, and can work collaboratively with other students and staff.

Primary responsibilities of Library Info Desk Student Assistants include:

• Being the front face of the library and modeling excellent customer service practices
• Cultivating a welcoming, inclusive environment for UM-Dearborn students, faculty, staff, alumni, and guests
• Assisting patrons with finding and accessing library resources (books/eBooks, databases, journals, course reserves, etc.) through in person and telephone interactions
• Answering basic research questions and making proper referrals to library staff
• Having knowledge of Mardigian Library resources and services, as well as knowledge of other resource sharing systems (MeLCat, Get This, Interlibrary Loan)
• Checking in/checking out library materials
• Shelving, locating, organizing, and maintaining library materials in the stacks
• Processing books, ebooks, journals, and other materials in the library collection
• Actively participating in professional development activities throughout each semester
• Explaining and enforcing library policies and procedures
• Providing information about library and campus operations
• Working on special projects, as needed
• In addition to the above responsibilities, as a Student Assistant you will be required to participate in the Professional Development Program

In addition to the general application, the following are required for candidates to be considered for the Library Info Desk Student Assistant position:

• A cover letter addressing your interest working at the Mardigian Library, previous customer service experience, previous experience interacting with people in a workplace/volunteer organization/club/extracurricular activity, and skills you hope to obtain through this position.
• Name, phone number, and email address of two (2) professional references (ex: a faculty member, previous employer, coach, etc.).
• A copy of your schedule for the upcoming semester, including all anticipated schedule conflicts.

Please include the cover letter, professional references, and schedule as part of your file attachment in the application’s Resume section. Applications who fail to include a cover letter, references, and schedule will not be considered.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.