Legacy Brain and Spine- Medical Phone Receptionist Job at ELM Management Services
Job Title
Call Center Representative
Job Overview
To support practice growth by managing incoming phone volume, scheduling appointments, manage incoming referrals and the fax inboxes.
Responsibilities and Duties:
- Answer incoming calls and route them to the appropriate department
- Schedule both new patient and follow up appointments for both commercial and legal patients.
- Ensure the visit types, visit statuses, and facilities are correct based upon the type of patient (commercial or legal) the visit type (NP, F/U, post op, etc.), and telehealth or in office visit.
- Ensure the patient brings all applicable documentation to the appointment including Med Pay policy limits and accident report for MVA, ID and insurance card for commercial insurance patients.
- Ask if patients have imaging disks, and ask them to bring those to their scheduled visit
- Route all non-referral faxes received in the fax inbox lug in and web mode to the appropriate staff member internally consistently throughout the day
- Check voicemail and return calls consistently throughout the day
- Fax treatment notes to either attorney offices or referring physicians on a weekly basis for the previous week visits
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
All Staff members are required to take the COVID-19 vaccine within 30 days of employment.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 2 years (Required)
Work Location: In person
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