Leasing Professional Job at New Albany

New Albany New Albany, IN 47150

$17 - $19 an hour

GREAT OPPORTUNITY FOR BASE PAY PLUS EARN LEASING AND RETENTION BONUSES (OPPORTUNITY FOR ADDITIONAL ANNUAL SALARY OF $13,000+)

Apartment Leasing Agent
We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
  • Immediately record all telephone and in-person visits on appropriate reports.
  • Files own guest cards and maintain according to established procedures.
  • Inspect models and available “market ready”, communicate related service needs to Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
  • Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all the times.

Administrative

  • Accept rental payments and give immediately to Manager.
  • Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.
  • Maintain current resident files.
  • Maintain and record weekly inspections for the community.
  • Conduct apartment inspections for renewals or other issues as required.
  • Distribute all community-issued notices.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.

Resident Retention

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Maintain open communication with Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on continuing basis.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Advise residents of referral bonuses.
  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Conduct market surveys and shop competitive communities.

Essential Job Functions

  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
  • Demonstrate an ability to support and contribute to community team.
  • Demonstrate strong oral and written communication skills.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training in order to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
  • Comply with expectations as demonstrated in the employee handbook.
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  • Successfully pass drug test.

Core Values

In order to achieve success the Bi-State Management team must embrace certain core principles and values.

  • Honesty
  • Integrity
  • Competence
  • Tenacity & Enthusiasm
  • Creativity
  • Professionalism
  • Drive

Schedule & Benefits

  • Work schedule is Mon-Fri from 8:30 am to 5:30 pm with a few potential Saturdays (10 am to 5 pm) as needed.
  • Competitive hourly rate, OT available, and paid bonuses
  • Healthcare/dental/vision, retirement plan with company match, paid holidays and vacations
  • On-site apartment available as part of compensation package

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Why are you looking for a change in employment?
  • What is your desired compensation range?
  • What is the largest apartment community you have worked at?
  • Which leasing software program(s) are you most familiar with?
  • When are you available to start?

Experience:

  • apartment leasing: 1 year (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person




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