Lead Passenger Agent Job at ISS Facility Services (US)
Hourly Wage
ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of
18.00 USD
JOB DESCRIPTION:
The employee functions as a lead person and trainer, providing direction to a variety of subordinate staff. The employee works under general supervision and uses independent judgment to apply the guidelines to specific situations. The employee conducts training for new employees and insures the ongoing training will be completed by all employees.
PRINCIPLE DUTIES
- Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
- Supports staff by assisting them with daily operational duties
- Assists supervisor/manager when they are absent with daily planning, preparing flight documents, setting up counters.
- Works regular assigned duties
- Identifies staff development and training needs and ensures that training is obtained
- Ensures proper labor relations and conditions of employment are maintained.
- Maintains records, prepares reports, and composes correspondence relative to the work.
- Performs related work as assigned.
REQUIREMENTS
- 2+ years related experience as a Lead.
- Familiar with checking in procedures, lost and found operations, gate duties, arrival, etc.
- Ability to train new team members.
- Knowledge of occupational hazards and safety rules and regulations.
- Ability to execute work schedules making the most efficient use of personnel
- Ability to work in a demanding, fast paced, high volume environment.
- Must be a team player and committed to working in a quality environment.
- Demonstrates exceptional customer service skills.
- Dependability and reliability a MUST.
- Bilingual in Spanish is a plus
Work Environment
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather
conditions; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions.
- The noise level in the work environment is frequently loud.
Other
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.
ISS Facility Services is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
JOB DETAILS
Date posted:
FEB 23, 2023
Country:
UNITED STATES
Location:
CHARLOTTE, NC, US, 28208-5750
Job Category:
PEOPLE AND CULTURE
Full time/Part time:
PART TIME
Requisition ID:
32680
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