This position requires you to be up to date on your COVID-19 vaccines, including one booster shot, within 14 days of eligibility, or to have an approved medical or religious accommodation prior to your start date.

Pay Range: $15.75, or higher, depending on experience

Schedule: The schedule is still to be determined, but will include at least one weekend day.

Additional Information: Please include a cover letter with a brief description of relevant skills and experience, and the reason why you’re interested in the position. As this is a lead sales floor position, please include relevant leadership and training experience from any current or former job, at Powell's or elsewhere, in your cover letter.

Closing Date: Sunday, April 9th, 2023

Position Title: Lead Bookseller
Location: Burnside
Group: D
Date: 11/2019

Position Summary:
The Lead Bookseller is the most senior sales floor position. Individuals in this position have successfully completed the equivalent of Level II Bookseller work. This position requires the individual to fully understand, uphold, and promote customer service and visual presentation standards. They assume a leadership and mentor role and are actively involved with teaching others. Lead Booksellers initiate and are assigned complex responsibilities and projects, have a proven ability to manage time and work priorities between daily operations needs and ongoing projects, and demonstrate a high degree of initiative and follow-through with departmental, store, and interpersonal issues. Reports to the Sales Floor Manager or Assistant Manager.

Essential Functions:

• All functions listed for Level II Bookseller.
• Understands and upholds Powell’s highest customer service standards. Maintains strong customer awareness while working on any sales floor tasks, modeling engaged and knowledgeable interactions with customers.
• Demonstrates ability to successfully resolve customer concerns; partners with managers as needed.
• Works closely with management team in aspects of directing workflow. Exhibits leadership in adjusting department priorities and changing work assignments based on customer flow and the daily needs of the department
• Assists in monitoring productivity of the work team. Checks others’ work for accuracy.
• Fosters a professional, team-oriented work environment; demonstrates effective communication skills.
• Serves as a trainer and proactively provides mentoring to staff. Regularly updates managers on status and efficacy of trainings and helps identify when training has not been successful. Helps team utilize company resources and request additional training when needed.
• Acts as a resource regarding store operations and procedures.
• Coaches and provides feedback to staff during all shifts and assignments.
• Undertakes special projects of increased responsibility/difficulty as assigned by manager. Assists in identifying process problems or inefficiencies and recommends solutions. Demonstrates leadership in implementing new systems and procedures that help meet Powell’s strategic goals.
• Takes initiative, is self-directed and autonomous, demonstrates independent decision making, participates actively in discussions and functions without supervision.
• May represent the location in corporate meetings and committees. Acts as a liaison to other departments and locations.
• Coordinates visual presentation efforts for displays and sections. Works closely with their manager to monitor and share display performance with the goal of supporting and increasing sales.
• Demonstrates thorough understanding of section merchandising and shelving standards, may demonstrate expertise in some subject areas. Acts as a resource to ensure standards are maintained in the department.
• Consistently works to increase knowledge of store operations.
• Demonstrates expertise in Powell’s technology and computer resources and is actively involved in training others to use company technology.
• Actively works towards and supports Powell’s initiatives and store goals. Takes a leadership role in new methodology and workflow that will help meet Powell’s strategic goals.
• Other duties as assigned.

Requirements / Qualifications:

• Full competence at Level II or equivalent.
• Thorough subject knowledge of assigned sections.
• Exemplary customer service skills.
• Excellent computer skills.
• Demonstrated ability and interest in training others.
• Leadership skills necessary to lead, train, and mentor others.
• Demonstrated love of books and reading.
• Ability to work independently and as part of a team.
• Superior communication/interpersonal skills.
• Ability to handle multiple tasks and priorities.
• Superior initiative, follow-through, and accountability.
• Physical requirements – Group A.