Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Full Time Intake Counselor in Killeen, Texas.

SCHEDULE: Tues-Sat or Sun-Thurs (2-3 evenings for evening admissions)

JOB SUMMARY:

The Admissions Counselor is responsible for ensuring an efficient admissions process for all clients incoming into our Intensive Outpatient and Outpatient programs, ensuring a quality client experience. The Admissions Counselor is responsible for ensuring timely, accurate documentation and compliance with Foundation policies governing the client intake, onboarding processes and financial processes. Manages all required communication, documentation and reporting related to census management, delivers daily outcome reports, and drives collaboration with corporate departments such as access center, insurance, and utilization review.

ESSENTIAL FUNCTIONS:

• Manage intake and registration process, ensuring appropriate screening and interviewing, accurate completion of all registration documentation with clients as necessary for admission to the program. Review and/or complete all consents with clients. Update client pending status in Welligent to reflect active, and complete enrollment in CMBHS, if applicable.
• Work with clients to develop and implement an individualized, written treatment plan.
• Provide individual counseling services and group sessions for clients as scheduled.
• Provide personalized support and concierge level service for clients during their journey to recovery.
• Review client financial responsibility and facilitate conversations related to pay source and funding. Provide financial counseling for clients while exploring funding options to support care.
• Provide effective communication to client/family, team members and other health care staff regarding benefits, appointment scheduling, client responsibility via email, client portal or other means; provide proper forms for financial responsibility, self-pay clients, payment arrangements and/ or payments due at intake.
• Manage client portal accounts within the electronic health record including reminders, messages, appointment requests and documents.
• Collaborate with referral sources, business development managers, and community partners in conjunction with the access center. Review and assist with the wait list as needed. Communicate client priority population status aligned with Cenikor policy and procedure.
• Responsible for understanding 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance and billing department to actively manage 3rd party payor clients to ensure quality client care and fiscal responsibility, as appropriate.
• Complete daily, weekly and monthly reporting client conversion rates, and outcomes for any client not accepted for admission to the program, and intakes that are not completed. Report daily facility status update, including census information, number of admissions, discharges, and total number of active clients in the facility, and require documentation due dates. Generate statistical reports from databases when necessary for facility management and corporate office.
• Assess client access barriers, and consult with the corporate office, Senior Manager, and Access Center to reduce impediments to treatment.
• Work closely with the Clinical Team, Utilization Review, and Senior Manager to ensure accurate and timely communication of client information required to facilitate successful authorization during the utilization review process.
• Coordinate scheduled intakes with scheduled discharges from other programs to drive maximum use of program capacity. Collaborate with access center team to ensure adequate calendar availability to permit access to all persons interested in admission to Cenikor. Coordinate other calendar appointments for the clinical team as needed.
• Ensure clients initiating communication are contacted within the set required timeframe and intakes are completed as appropriate.
• Uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
• Ensure completion of Big 5 performance management tool by the required deadlines and use of SMART goals to support annual performance compensation review.
• Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures. Participate in QA process, ensuring all standards are met. Assist with implementation and ensure on-going compliance to CARF standards.
• Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to Senior Manager and/or Client Access and Admissions.
• Perform additional duties as assigned and consistent with non-exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Knowledgeable of insurance, Medicaid and state funding intake and admissions criteria and timelines.
• Experienced and capable in communicating client needs and identifying appropriate resources for client development.
• Presents a positive, customer service oriented, and professional image.
• Possesses good oral and written communication and public speaking skills.
• Experienced in working with diverse population.
• Knowledge of Microsoft Office software required, including MS Outlook calendar.
• Good ethical and business standards.
• Ability to lead by established goals and objectives.
• Ability to consistently uphold the Core Principles of Cenikor’s Culture:
  • Demonstrate mission of service to our clients
  • Positive, respectful communication with both staff and clients
  • Demonstrate self-motivation and perseverance to achieve goals
  • Role model appropriate, professional behaviors including appropriate client boundaries
  • Work effectively as part of a team, helping to set up others for success

Education:

• High school Diploma or equivalent required
• Associate degree preferred

Experience:

• Previous experience in patient registration or financial services role preferred
• 2000 hours of LCDC-I training and supervision preferred

Licensure Required:

• LCDC-i required

IMPORTANT NOTES:

Drug Free Workplace

Equal Opportunity Employer

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