GENERAL SUMMARY

Responsible for receiving, investigating, mediating and resolving inquiries registered by clients, property owners and public officials, training and development of quality standards for Housing Inspectors and acting as spokesperson for Housing Choice Voucher Program Administration. Reports to Vice President of Housing Choice Voucher Program.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Receive and respond to landlord inquiries.
• Mediate inquiries concerning procedures and HUD policy.
• Make recommendations to resolve concerns arising from Housing Choice Voucher (HCV) Program Administration.
• Serve as liaison and spokesperson for Housing Choice Voucher Program administration and makes presentations to Owner Groups, the general public and other public agencies.
• Review, revise and edit forms used in Housing Choice Voucher Program
• Prepare Housing Standards Training bulletins and, in conjunction with Inspection supervisors, conducts training for Housing Authority Inspectors.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principals and practices of administration, the Houston Housing Authority organization, operating procedures, policies, and knowledge of principals of effective office management.
• Skilled in operating general office machines and computers.
• Skilled with Windows or compatible using Microsoft Office Products (Word and Excel).
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to relate and communicate with persons of diverse backgrounds and abilities.
• Ability to interview participants and elicit information.
• Ability to quickly learn complicated regulations and policies.
• Ability to analyze information and draw correct conclusions.
• Ability to effectively coordinate several concurrent tasks simultaneously.
• Ability to work independently, prioritize and organize on a daily, weekly, and monthly basis.
• Ability to develop, prepare and disseminate Housing Choice Voucher Program newsletter.
• Pays attention to detail.
• Demonstrate an understanding of customer service.

COMPLEXITY / SCOPE OF WORK

• The employee uses independent judgment on a daily basis to interpret the guidelines listed above and then choose the most appropriate course of action within established options and parameters.
• The complexity of the daily job is enhanced, as the employee must be able to quickly change from one set of regulations to another.
• Some aspects of the policies may change from month to month.
• The tools used in the job, such as the CCS computer logic are sometimes complex.
• The employee’s work affects the quality of life and the basic needs of the applicants, the participants and their families.
• The work affects landlords, Houston Housing Authority, other service agencies, and the stability of some The employee’s efforts affect the agency’s ability to earn funds and to obtain additional funding.

GUIDELINES

• The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Houston Housing Authority Administrative Plan, the Houston Housing Authority Housing Choice Voucher Program Guide to Operations and other instructional memos.
• Historical practices and verbal instructions from supervisors are also available.

SUPERVISORY CONTROLS

• The employee has no supervisory responsibilities.
• The employee is administratively responsible to the Vice President of Housing Choice Voucher Program.
• Normally, the instructions are broad and general.
• In unusual situations, the supervisor may specify how to accomplish assigned work.
• The employee performs routine tasks without direct supervision.
• Situations not covered by instructions may be referred to the supervisor or handled by the employee, depending on the circumstances.
• The employee’s work is reviewed sporadically for thoroughness, accomplishment of objectives and compliance with existing policies and procedures.

PERSONAL CONTACTS

• The employee has contact with Houston Housing Authority employees at all levels and with various categories of persons including; the general public, residents, landlords, and representatives of various public agencies.
• The primary purposes of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify, defend, negotiate, or resolve controversial matters or issues.
• The employee may come into the possession of confidential information either with Housing Choice Voucher participants or employees. A high level of discretion must be maintained at all times.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
• Work involves the normal risks and discomforts associated with an office environment; but are usually in an area that is adequately cooled, heated, lighted, and ventilated.

MINIMUM QUALIFICATIONS

• Graduation from an accredited college or university with a bachelor’s degree in Business Administration or another social science –AND-three (3) years of experience in dispute resolution, investigative techniques, community relations, or any equivalent combination of education and experience.
• Valid Texas driver’s license.
• Eligible for coverage under Houston Housing Authority fleet auto insurance.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

GENERAL SUMMARY

Responsible for receiving, investigating, mediating and resolving inquiries registered by clients, property owners and public officials, training and development of quality standards for Housing Inspectors and acting as spokesperson for Housing Choice Voucher Program Administration. Reports to Vice President of Housing Choice Voucher Program.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Receive and respond to landlord inquiries.
• Mediate inquiries concerning procedures and HUD policy.
• Make recommendations to resolve concerns arising from Housing Choice Voucher (HCV) Program Administration.
• Serve as liaison and spokesperson for Housing Choice Voucher Program administration and makes presentations to Owner Groups, the general public and other public agencies.
• Review, revise and edit forms used in Housing Choice Voucher Program
• Prepare Housing Standards Training bulletins and, in conjunction with Inspection supervisors, conducts training for Housing Authority Inspectors.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principals and practices of administration, the Houston Housing Authority organization, operating procedures, policies, and knowledge of principals of effective office management.
• Skilled in operating general office machines and computers.
• Skilled with Windows or compatible using Microsoft Office Products (Word and Excel).
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to relate and communicate with persons of diverse backgrounds and abilities.
• Ability to interview participants and elicit information.
• Ability to quickly learn complicated regulations and policies.
• Ability to analyze information and draw correct conclusions.
• Ability to effectively coordinate several concurrent tasks simultaneously.
• Ability to work independently, prioritize and organize on a daily, weekly, and monthly basis.
• Ability to develop, prepare and disseminate Housing Choice Voucher Program newsletter.
• Pays attention to detail.
• Demonstrate an understanding of customer service.

COMPLEXITY / SCOPE OF WORK

• The employee uses independent judgment on a daily basis to interpret the guidelines listed above and then choose the most appropriate course of action within established options and parameters.
• The complexity of the daily job is enhanced, as the employee must be able to quickly change from one set of regulations to another.
• Some aspects of the policies may change from month to month.
• The tools used in the job, such as the CCS computer logic are sometimes complex.
• The employee’s work affects the quality of life and the basic needs of the applicants, the participants and their families.
• The work affects landlords, Houston Housing Authority, other service agencies, and the stability of some The employee’s efforts affect the agency’s ability to earn funds and to obtain additional funding.

GUIDELINES

• The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Houston Housing Authority Administrative Plan, the Houston Housing Authority Housing Choice Voucher Program Guide to Operations and other instructional memos.
• Historical practices and verbal instructions from supervisors are also available.

SUPERVISORY CONTROLS

• The employee has no supervisory responsibilities.
• The employee is administratively responsible to the Vice President of Housing Choice Voucher Program.
• Normally, the instructions are broad and general.
• In unusual situations, the supervisor may specify how to accomplish assigned work.
• The employee performs routine tasks without direct supervision.
• Situations not covered by instructions may be referred to the supervisor or handled by the employee, depending on the circumstances.
• The employee’s work is reviewed sporadically for thoroughness, accomplishment of objectives and compliance with existing policies and procedures.

PERSONAL CONTACTS

• The employee has contact with Houston Housing Authority employees at all levels and with various categories of persons including; the general public, residents, landlords, and representatives of various public agencies.
• The primary purposes of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify, defend, negotiate, or resolve controversial matters or issues.
• The employee may come into the possession of confidential information either with Housing Choice Voucher participants or employees. A high level of discretion must be maintained at all times.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
• Work involves the normal risks and discomforts associated with an office environment; but are usually in an area that is adequately cooled, heated, lighted, and ventilated.

MINIMUM QUALIFICATIONS

• Graduation from an accredited college or university with a Bachelor’s degree in Business Administration or another social science –AND-three (3) years of experience in dispute resolution, investigative techniques, community relations, or any equivalent combination of education and experience.
• Valid Texas driver’s license.
• Eligible for coverage under Houston Housing Authority fleet auto insurance.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

GENERAL SUMMARY

Responsible for receiving, investigating, mediating and resolving inquiries registered by clients, property owners and public officials, training and development of quality standards for Housing Inspectors and acting as spokesperson for Housing Choice Voucher Program Administration. Reports to Vice President of Housing Choice Voucher Program.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Receive and respond to landlord inquiries.
• Mediate inquiries concerning procedures and HUD policy.
• Make recommendations to resolve concerns arising from Housing Choice Voucher (HCV) Program Administration.
• Serve as liaison and spokesperson for Housing Choice Voucher Program administration and makes presentations to Owner Groups, the general public and other public agencies.
• Review, revise and edit forms used in Housing Choice Voucher Program
• Prepare Housing Standards Training bulletins and, in conjunction with Inspection supervisors, conducts training for Housing Authority Inspectors.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principals and practices of administration, the Houston Housing Authority organization, operating procedures, policies, and knowledge of principals of effective office management.
• Skilled in operating general office machines and computers.
• Skilled with Windows or compatible using Microsoft Office Products (Word and Excel).
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to relate and communicate with persons of diverse backgrounds and abilities.
• Ability to interview participants and elicit information.
• Ability to quickly learn complicated regulations and policies.
• Ability to analyze information and draw correct conclusions.
• Ability to effectively coordinate several concurrent tasks simultaneously.
• Ability to work independently, prioritize and organize on a daily, weekly, and monthly basis.
• Ability to develop, prepare and disseminate Housing Choice Voucher Program newsletter.
• Pays attention to detail.
• Demonstrate an understanding of customer service.

COMPLEXITY / SCOPE OF WORK

• The employee uses independent judgment on a daily basis to interpret the guidelines listed above and then choose the most appropriate course of action within established options and parameters.
• The complexity of the daily job is enhanced, as the employee must be able to quickly change from one set of regulations to another.
• Some aspects of the policies may change from month to month.
• The tools used in the job, such as the CCS computer logic are sometimes complex.
• The employee’s work affects the quality of life and the basic needs of the applicants, the participants and their families.
• The work affects landlords, Houston Housing Authority, other service agencies, and the stability of some The employee’s efforts affect the agency’s ability to earn funds and to obtain additional funding.

GUIDELINES

• The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Houston Housing Authority Administrative Plan, the Houston Housing Authority Housing Choice Voucher Program Guide to Operations and other instructional memos.
• Historical practices and verbal instructions from supervisors are also available.

SUPERVISORY CONTROLS

• The employee has no supervisory responsibilities.
• The employee is administratively responsible to the Vice President of Housing Choice Voucher Program.
• Normally, the instructions are broad and general.
• In unusual situations, the supervisor may specify how to accomplish assigned work.
• The employee performs routine tasks without direct supervision.
• Situations not covered by instructions may be referred to the supervisor or handled by the employee, depending on the circumstances.
• The employee’s work is reviewed sporadically for thoroughness, accomplishment of objectives and compliance with existing policies and procedures.

PERSONAL CONTACTS

• The employee has contact with Houston Housing Authority employees at all levels and with various categories of persons including; the general public, residents, landlords, and representatives of various public agencies.
• The primary purposes of contacts are to gain, clarify, or give information; plan, coordinate, and advise on work efforts; motivate, influence, or direct persons or groups; and to justify, defend, negotiate, or resolve controversial matters or issues.
• The employee may come into the possession of confidential information either with Housing Choice Voucher participants or employees. A high level of discretion must be maintained at all times.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
• Work involves the normal risks and discomforts associated with an office environment; but are usually in an area that is adequately cooled, heated, lighted, and ventilated.

MINIMUM QUALIFICATIONS

• Graduation from an accredited college or university with a Bachelor’s degree in Business Administration or another social science –AND-three (3) years of experience in dispute resolution, investigative techniques, community relations, or any equivalent combination of education and experience.
• Valid Texas driver’s license.
• Eligible for coverage under Houston Housing Authority fleet auto insurance.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.