POSITION DESCRIPTION

POSITION NAME: KidCare Attendant (KCA)

REPORTS TO: KidCare Team Lead

POSITION PURPOSE

KidCare Attendants are responsible for the care and well-being of the children of our members and guests during their stay with VASA Fitness. The Attendants are responsible for maintaining the safety, cleanliness, and general upkeep of the child care area. Attendants must adhere to internal policy and procedures to ensure the efficient and safe operation of our KidCare facilities.

ESSENTIAL FUNCTIONS

• Create a friendly, professional, and positive first impression on our members, their guests, and the general public through a professional and friendly demeanor including telephone skills, dress, and personal grooming.
• Greet and check in the children of members and guests of the clubs, ensuring proper procedures are followed to maintain safety and control of the check-in and out process.
• Maintain the cleanliness and safety of the KidCare areas to ensure the over-all safety of the children entrusted to our care.
• Properly complete any and all internal required paperwork.
• Respond to any emergency involving children in the care of VASA Fitness.
• Comfort the children of our members psychologically and physically through play, physical contact including holding, and other techniques to ensure a pleasant and safe experience for the children while they are in our care.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• First Aid and CPR certified within first 60 days of employment.
• The ability to communicate professionally in English through oral and written communication in live and telephone interactions with guests, members, the public, and management.
• The ability to exhibit outstanding customer service in high stress situations.
• The ability to handle multiple tasks at the same time.
• Punctuality.
• Excellent phone communication skills.
• Ability to psychologically comfort children of all ages and carry and hold children up to 30 pounds in weight.
• Ability to work with minimal supervision.
• Professional appearance.
• Ability to pass a criminal background check.
• Basic computer knowledge (Excel, Word, and email)

PREFERRED QUALIFICATIONS

• Experience in child care
• Customer Service experience
• Bi-lingual

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer