Primary duties include:

• Support computer hardware, software, email, internet, and networking help desk / end user support to include but not limited to:
• Troubleshooting and diagnosis of desktop, laptop, printers, digital senders, Smart Phones/Smart devices, and peripheral hardware problems
• Installing and supporting licensed software, to include, but not limited to, Microsoft Office 2013/2016, Outlook 2013/2016, Internet Explorer, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO) and Cisco Virtual Private Network (VPN) and any subsequent software/client upgrades
• Troubleshooting and fixing email (to include Enterprise email), internet access and networking issues
• Provide assistance with IT related moves, additions, and changes, including assistance for new or existing computer HD/SW setup or upgrade, loading, and configuring device drivers, and moving data
• Provide support for authorized software such as MS Office and email software, including problem tracking, problem source identification, problem resolution, management reporting and trend analysis
• Ensure 100% Information Assurance Vulnerability Alert (IAVA) and Army Gold Master (AGM) compliance for Government computers and laptops. Apply software and security patches and perform Army mandated AGM upgrades.
• Perform installation for anti-virus and updates
• Provide assistance with VTC equipment by training team and customers on functions of equipment
• Support for landlines, VoIP, and iPhones, maintaining the phone inventory, supporting voicemail password resets, installing, and troubleshooting applications, adding phones and ports
• Assemble and arrange material and equipment, run, pull, stop, and splice cables, such as CAT5 and CAT6

Additional Notes:

Support locations: USAG-HI S6 offices at Schofield Barracks (SB), Wheeler Army Airfield (WAAF), Fort Shafter (FS), Helemano Military Reservation (HMR), Aliamanu Military Reservation (AMR) and Tripler Army Medical Center (TAMC) locations on Oahu and Pohakuloa Training Area (PTA) on Hawaii.

Education & Qualifications Required:

• IAT Level II Certification (i.e., Security+) *Preferred*
• Active Secret clearance
• At least one-year of systems administration experience working with DoD and providing end user / office automation support in an Active Directory environment
• Strong communication and interpersonal skills
• Experience supporting desktops, laptops, printers, digital senders, smart phones / devices, plotters, and peripheral hardware
• Experience with Microsoft Office suite, Internet Explorer, Google Chrome, Edge, Mozilla Firefox, Norton and McAfee Anti-Virus, Adobe Acrobat Reader, Defense Collaboration Online (DCO), VTC (Polycom and Crestron), PowerShell and Cisco Virtual Private Network (VPN)
• Army Gold Master (AGM) compliance knowledge / experience preferred
• At least one-year of help desk experience preferred
• Reliable transportation required to get around the base

Our Company Environment:

• Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
• Tuition assistance for continuing or career-related education
• Our cultural focus is on people and results - not bureaucracy
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed
• You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
• Casual workplace
• Open-door policy with all management

**salary is commensurate with education and experience**

It is preferred the candidate lives at an address that is certified by the U.S. government as a HUBZone (Historically Underutilized Business Zone). Go to this website and enter your address, it will tell you “yes” or “no” that the address is a HUBZone: https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5

MSM is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender or gender identity, marital status, national origin, disability, age, military or veteran status, medical condition, ancestry or genetic information in accordance with applicable federal, state and local laws.

COVID 19 Vaccine Statement

This position supports a Federal Government contract and is subject to compliance with Executive Order 14042, requiring all employees to be fully vaccinated for the COVID-19 virus or be granted an approved medical or religious accommodation. Proof of vaccination or an adjudicated accommodation is a requirement of employment for this position.

Job Types: Full-time, Contract

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Application Question(s):

• Would you like to Self-Identify your gender, ethnicity, race, veteran and/or disability status?

Experience:

• Army Gold Master Compliance: 1 year (Preferred)
• System administration: 1 year (Preferred)
• Help desk: 1 year (Preferred)

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: One location

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