IT - Help Desk Job Responsibilities:
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
IT - Help Desk Qualifications / Skills:
- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System administration
- UNIX system administration
Education, Experience, and Licensing Requirements:
- GED, or equivalent
- Prior information technology or systems administration experience preferred.
- Familiarity with telephone, office, and point-of-sale software a plus
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute:
- San Juan, Carolina, Bayamón, Guaynabo, Caguas (Required)
Experience:
- Customer service: 2 years (Preferred)
- IT Services: 1 year (Required)
Job Types: Full-time, Contract
Salary: $12.00 - $15.00 per hour
Experience level:
- 1 year
Ability to commute/relocate:
- Carolina, PR: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT support: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
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