Come be a part of Animal Humane Society - a Star Tribune 2018, 2019 Top Workplace and a 2021 National Nonprofit Top Workplace!

Job Purpose: You are a dedicated and focused team member who performs administrative tasks related to the maintenance of the organization’s network, software, and hardware. You provide technical assistance to internal computer users, implement changes to IT infrastructure, as well as investigate and resolve computer software and hardware problems.

Schedule: Full-time

Location: Twin Cities, MN

• Fully on-site for the first month; partial remote (up to 70%) work negotiable thereafter

Pay : $60,000 - $70,000

What you will be doing:

Process – Manage and maintain virtual machine infrastructure, Active Directory group policies, backup strategy, and updates for servers and computers. Monitor and analyze network and server performance.

Continuous Improvement – Repair, upgrade and maintain equipment and devices as needed. Recommend and schedule desktop, server, and network upgrades and repairs. Assist in implementing new IT software and infrastructure.

Produce – Develop and document department standards and processes including everyday workflows, network security and disaster recovery.

Support – Act as a member of the help desk staff to ensure problems are resolved in a timely manner and according to department standards. Configure and troubleshoot servers and workstations, switches, firewalls, and end-user devices.

Culture — Foster an open and inclusive work environment by modeling AHS’s behaviors and values, consistent with the vision and mission of the organization. Champion a culture of safety and promote meaningful volunteer engagement.

Other duties as assigned

What we are looking for:

Schedule – Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership. Occasional evening and weekend shifts will be necessary. Share in on-call rotation.

Experience & Computer Skills – 5+ years of experience providing technical support. 3+ years of experience supporting Microsoft Active Directory environments and a variety of software. Demonstrate a firm proficiency in troubleshooting hardware and software.

Adaptability – Ability to work in a professional manner with attention to detail in a variety of situations.

Communication – Excellent interpersonal and communications skills. Ability to work as a member of the team and partner collaboratively with all departments.

Physical & Emotional Capabilities – Must be able to handle the physical and emotional aspect of work in an animal shelter environment. Must be able to lift up to 50 lbs.

Transportation - Valid driver’s license and reliable transportation is required.

This position description is intended to describe the general content and/or requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

About AHS

One of the nation's leading animal welfare organizations, Animal Humane Society helps more than 23,000 animals every year. We’re transforming the way shelters care for animals and engage their communities, advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

• Make a difference in the lives of animals and people

• Join a team of coworkers who love animals as much as you do

• Work-life balance

• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes

• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee-paid supplemental life, and employee-paid accidental death and dismemberment insurance

• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term and long-term disability

• 401K with up to 4% match for part time and full time staff

• Nine paid holidays for full time staff

• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date)

• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status)

• Paid parent leave for full time staff

• One-time $350 stipend for remote and hybrid roles to cover costs of remote workspace beyond technology already provided by AHS