Description

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact HREmployment@atg.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

Position and Salary Information:

The Attorney General’s Office is recruiting for a permanent full time IT System Administrator – Senior/Specialist level in the Information Services Division. This position is located in Tumwater, Washington and is not union-represented.

IT System Administrator- Senior/Specialist Salary Range 07IT: $84,072 - $113,064 annually.

The base pay actually offered will take into account internal equity and may vary depending on the preferred candidate's job-related knowledge, skills, and experience.

The following stipends may apply based on position details:

• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.
• Employees within the information technology professional structure who are in the entry, journey, and senior/specialist levels designated as and performing all the duties of a supervisor will receive 5% supervisory pay differential.

Excellent benefits

Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more.
Agency Information:

Join an agency whose work impacts the lives of every Washington resident

The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more…

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Commitment to Diversity

Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2021 Zo8 Washington Wellness Award.

Division Information:

Duties

What does an IT System Administrator - Senior/Specialist level position do?

This position supervises the System Operations Team within the Information Services Division (ISD).

The Information Services Division (ISD) provides support and consulting for legal technologies.

The division is responsible for the development and delivery of AGO computer and telephone network infrastructure and the operation of network hardware and software platforms to provide AGO staff access to their work products and communications. This division has multiple units that provide eDiscovery litigation support, custom software development, business intelligence and data management services. Data security and disaster recovery are key to the maintenance and operations of the AGO's voice and data systems. The division also ensures compliance with state governance policies and standards, and ensures that all electronic services function properly and securely.

The System Operations Team is responsible for four keys areas:

• 
  Managing the cloud-based email and associated authentication services in Office365 so that the AGO maintains a high service level availability to critical resource (email/calendaring).
• Provides Windows Desktop Operating System services and Device Patch Management (with both on-premise and cloud based management tools) so that AGO staff have fully managed, secure, and reliable laptop devices that are up-to-date.
• Manage enterprise Mobile Device Management (MDM) platform by installing, deploying, updating, and monitoring app usage on the company deployed iOS devices (iPhone and iPad).
• Provides technical support for implementation of new technology solutions including Custom Off the Shelf Solutions (COTS) and SaaS (cloud-based) applications, including authentication and Single Sign On (SSO)

The Systems Operations team is the centralized management unit for critical applications and services in agency-wide use. The team performs system administration functions for COTS applications installed on Windows Server platforms. This includes installation, administration and maintenance of server-based applications and services required for agency business operations.

This position specifically is responsible for all operational activities, strategy and planning of the cloud-based service offerings in alignment with agency mission and strategic goals. Establishes and supports production cloud environments in Amazon Web Services, Microsoft Azure, Office365 and other private cloud service offerings and integrating existing and developing new tools/systems to manage cloud environments. Establishes and documents standard operating procedures (SOP) for cloud environments.

This position must work with many different stakeholders including other team members within ISD, cloud service providers, business owners across the AGO and with technical teams at other state agencies to be successful in delivering assigned services.

Qualifications

Bachelor’s degree in Computer Science, Engineering, Business, or related field. Equivalent professional experience may substitute year-for-year for educational requirement.

PLUS

Seven (7) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, and troubleshooting/problem resolution experience.

Three (3) years of demonstrated history (within the last five years) of systems administration in an enterprise environment, which includes change management, service level agreements, and high operational reliability.

Industry certification such as MCP, MCSE#, or other rigorous industry qualification, or equivalent demonstrated experience.

The most competitive candidates will possess the following desired qualifications:

• 
  Experience implementing Single Sign On (SSO) and providing advanced technical troubleshooting for SAAS/cloud-based applications so that they perform well, are scalable, and reflect high security.
• Three (3) years of demonstrated history (within the last five years) of administration of MECM (formerly SCCM), Altiris, or another endpoint management suite.
• Patch Management & Patch Automation experience
• Comprehensive understanding of iOS device management from an enterprise perspective.
• Law firm work experience and an understanding of how to support the delivery of legal services.
• Strong understanding of ITIL/ITSM concepts.

Conditions of Employment

Per AGO Policy, employees and volunteers of the AGO must be fully vaccinated as a condition of employment. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Effective March 14, 2022, the AGO announced pursuant to its policy, that employees and volunteers must also receive a booster shot as a condition of employment. Employees or volunteers who are not eligible to receive the booster before their start date, due to required waiting times after receiving their initial vaccine(s), must provide confirmation of the vaccine type and date received so the AGO can calculate the date by which they must receive the booster. If you are selected to serve within the AGO as an employee or volunteer, you will be required to provide proof of vaccination and booster (if already received) before you are able to begin work. You may request an accommodation if you are unable to meet the requirement due to a medical or religious necessity.

Applicants or candidates being considered for employment shall not share their vaccination status with hiring managers or interview panels.

A background check consisting of employment history, professional references and educational verification (e.g., degree, license, or official transcript) may be conducted. Prior to any offer, the applicant selected will be required to submit to and pass a fingerprint-based criminal background check conducted by the Washington State Patrol, Criminal Records Division. The incumbent will submit to additional background checks as a condition of employment every five (5) years thereafter.

Supplemental Information

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

• A letter of interest, describing your specific qualifications for the position;
• A current resume detailing experience and education.

Read The Following Information Completely:

• Carefully review your application for accuracy, spelling and grammar before submitting.
• You may not reapply to this posting for 60 days.
• The initial screening of applications will be solely based on the contents and completeness of the “work experience” and “education” sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire.
• A resume will not substitute for completing the “work experience” section of the application.
• All information may be verified and documentation may be required.

For questions regarding this recruitment or assistance with the application process, please contact Judith Vandergeest at (360) 586-7691 or judith.vandergeest@atg.wa.gov.

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.