IT Support Technician Job at MTech Mechanical
Position Title: IT Support Technician
FLSA Status: Non-Exempt
Department: Information Technology
Date: 2023
Reports to: IT Director
Location: Westminster, CO
Wage Range: $22-25/hr
Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional optional insurances. To see a list of all MTech’s great perks visit - https://mtechg.com/careers/benefits-wellness/
Job Summary
The IT support technician will act as the front-line contact person for general IT help requests from all MTech team members. This includes basic computer use questions, printer support, mobile phone support, and Microsoft Office and other application support. Duties also include new workstation configuration and setup, light networking, and network troubleshooting. Responsibilities will expand based on technical aptitude. Candidate must possess strong communication and customer service skills, troubleshooting and research capabilities, and basic PC / mobile technology knowledge.
Essential Job Functions
- Respond to support requests in a timely manner and exhibit a string customer service attitude
- Utilize ticket tracking system to ensure completion and closure of support requests or escalate to other IT team members
- Basic trouble shooting and support for PS and printer issues and use of online tools for research
- New and existing PC configuration and deployment including user data migration as needed
- PC image maintenance and application to equipment, PC profile setup, PC software installations, printer configuration, Microsoft Windows and application updates
- Physical workstation setup and connection (e.g. laptops, docking stations, monitors, printers and other computer peripherals)
- Inventory tracking of new and existing equipment
- Smartphone app support (iOS / Android)
- Regular and predictable attendance is expected to meet the requirements of this position
- Other duties as assigned
Qualifications
- Associates in Computer Science or relevant experience
- 1-3 years experience with Windows troubleshooting and technical support
- General mobile OS knowledge (iOS / Android)
- Understanding of Microsoft Office Suite and Microsoft Windows
- Ability to multitask in a fast-paced environment
- Strong customer service, communication, and relationship building skills
- Willingness to learn new technologies and work in a team environment
About MTech
For 20 years, MTech has had a goal to build a great company with a great reputation. With that in mind, we want an incredible team. With our values of integrity, commitment, excellence, growth, and fun, we are looking for amazing individuals to build upon our success.
Our team members are our greatest asset, and we have a people-centric culture. We value the contributions they make towards growing MTech into being the premier design-build mechanical contractor in Colorado. MTech provides an environment that promotes genuine communication so that our team members can freely collaborate. We offer competitive employment packages and care about everyone’s safety and wellness – we show this through initiatives like Mental Health Month, Employee Assistance Programs, and Construction Inclusion Week participation.
Approximately 500 individuals make up our teams across Colorado. We inspire and develop our talent with internship opportunities, an in-house training program and 100% company paid apprenticeship programs in sheet metal, pipefitting, plumbing and service. We also provide specialty training on topics such as medical gas certifications, DORA required Plumbing continuing education classes, various vendor trainings, CPR/First Aid and others. We also offer soft skill classes on topics such as Bias & the Brain (The Inclusion Series), Building a Culture of Trust, Navigating Conflict, and others. High-quality training enables our team members to exceed expectations in their roles and fuels the passion behind our company.
We are proud to of the amazing projects we have completed in our communities. This list includes projects such as McGregor Square, UCCS Hybl Sports Medicine & Performance Center, AIMS Community College Welcome Center, Vail Health, Grand Colorado Peak 8 at Breckenridge Ski Resort, NREL and many more.
Working for MTech provides the opportunity to work on a variety of different projects such as Healthcare, Higher Education, Data Centers, Cleanrooms, Office Buildings, Multi-Family, Biotech & Pharmaceuticals, and others.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position takes place in a general office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
MTech Mechanical is an EEO Employer and does not discriminate based on age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation and any other applicable status protected by state or local law.
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