Are you pursuing a reliable career with a company that will invest in your success?

Join Charter Next Generation's One Team, One Family workforce, and become a company Owner. You could own a piece of North America’s leading independent producer of high-performance, specialty film, and flexible packaging solutions.

Our world-class team in Lexington, Ohio is seeking a passionate and highly motivated IT Support Specialist.

As an IT Support Specialist, you’ll be:

Working with IT’s internal business customers, IT department colleagues, and partners; evaluate business processes and supporting systems, anticipating requirements, uncovering improvement opportunities, and developing, then implementing rectifying solutions.

In Addition to:

• Member of our support services team responsible for troubleshooting end-user workstations and related hardware and related software (scan guns, label printers, laptops, tables, etc)
• Diagnose complex hardware and software problems and implement corrective solutions
• Take active role in IT documentation as it relates to the support team
• Active role in our imaging process and equipment deployment
• Assist in managing system changes and rollouts as it affects the end user
• Work with contracted third-party IT vendors that provide equipment and end-user support
• Work with 3rd party IT vendors and offer support to other team members
• Prompt response to system outages or service problems

Your Best-in-Class Benefits will include:

• Employee Ownership units
• Full medical, dental, vision, life, and disability insurance upon day of hire
• 401k with 5% company match at 90 days of employment
• Vacation upon day of hire
• Yearly profit-sharing bonuses
• Paid parental leave
• Health club and gym membership discounts
• A team-oriented work environment dedicated to your success
• Unsurpassed job security with a global manufacturing leader and rapid career advancement opportunities

A strong IT Support Specialist will possess:

• Bachelor’s degree in Computer Science, Computer Engineering or 2 years direct IT experience
• Understanding of and experience with Microsoft operating systems, Active Directory & Domain architecture
• Hands on experience with Windows operating system and Microsoft suite (Apple products experience a plus)
• Experience with manufacturing processes and environments preferred
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks
• Flexible and able to embrace change
• Ability to communicate clearly and effectively
• Ability to travel 5-10% of the time to support job responsibilities.

CNG is an innovative market leader, committed to manufacturing the best-in-class products that protect families, strengthen the global community, and facilitate a greener tomorrow. Start your CNG future - today.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Signing bonus

Education:

• Bachelor's (Required)

Experience:

• IT: 2 years (Required)

Work Location: One location

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