Desired Skills and Experience
- Prior experience in a Help Desk role
- Customer service
- Healthcare industry experience
Day-to-Day
- Work directly with our healthcare clients, ISV partners and our internal teams to understand, troubleshoot, root cause, and resolve technical issues in a prompt, friendly and thorough manner.
- Escalate technical issues as necessary to our Engineering, Product Management, and Support Services senior leaders to ensure a world class support experience regardless of the complexity of the issue.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all issues; process trouble tickets according to company methodology and capture root cause of device problems (both network and terminal application related) and software issues.
- Where appropriate, edit and repurpose successful client issue resolution documentation for use on our online support portal as a reference for partners and clients.
- Consistently provide excellent customer service to ensure that our clients feel valued.
- As appropriate, troubleshoot in-house devices returned by clients.
- Carry out projects as assigned.
Job Type: Full-time
Pay: $22.28 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Addison, TX 75001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: Hybrid remote in Addison, TX 75001
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