Position: IT Support Lead

Reports to: Controller

Position Summary

The IT Support Lead is responsible for providing professional and efficient helpdesk support. This role will assist with the standardization of helpdesk services and procedures along with streamlining any discovered inefficiencies. They are charged with keeping the company up to speed with best practices in IT standards and guidelines while managing and troubleshooting IT systems.

• Interface with ERP, EDI, and IT support and service providers.
• Maintain hardware inventory
• Organize hardware repairs with the appropriate vendors
• Recommend equipment for replacement or upgrade
• Configure and install new IT equipment based on new hire procedures.
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• Troubleshoot user account and equipment issues through remote diagnostic techniques and pertinent questions.
• Close accounts and consolidate data based on employee termination procedures
• Implement and maintain detailed Help Desk procedures.
• Identify opportunities for automation and assist with the development of automation systems to address opportunities.
• Participate in research, planning, scoping, implementation, and ongoing support for IT projects.
• Candidate will grow into network administration responsibilities with oversight by network administrator.

Qualifications

• Proven experience as help desk support.
• Understanding of and the ability to perform basic server maintenance, PC hardware maintenance and troubleshooting techniques.
• Tech savvy with working knowledge of office automation products, databases and remote access.
• Good understanding of computer systems, mobile devices, and other tech products
• Excellent communication skills
• Ability to write reports, business correspondence, user instructions, and procedure manuals.
• Expertise in Microsoft Office 365 Administration.
• Solid understanding of on-prem Active Directory.

Education/Experience

• Degree in relevant field or equivalent work experience.
• At least 4 years of experience within IT required.
• At least 2 years of documented Helpdesk Team Lead Experience.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Spring, TX 77381: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 4 years (Required)
• Help desk: 2 years (Required)

Work Location: One location

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