IT System Support Technician role will Manage helpdesk functions, Manage and Dispatch Helpdesk Tickets, and provides technical support to workstation users. They will be responsible for all aspects of technical support from the workstation up to and including servers, software, and network components. This is a 100% onsite position.

Specific Job Duties:

• Manage and Dispatch Helpdesk TicketsAccountable for maintaining software and hardware systems that support the organization’s internal users.
• Solve Tier 1 problems and provide feedback to internal teams.
• Develop a good understanding of the organization’s ERP/MRP software.
• Assist users with issues as needed.
• Help improve workflows and create documentation for processes and procedures.
• Monitor mission critical software hardware systems availability and reliability.
• Understand relational database concepts and Windows Desktop/Server technology.
• Understand basic network topology, network security (access control, virus protection, etc)
• Organize smaller IT projects and see them through to completion.

Minimum Qualifications Required:

• 2+ years of experience in technology support.
• Extensive Windows 7/8/10 knowledge as well as Windows Server 2008/2012/2016/2019.Must be able to multi-task, prioritize, and shift focus within changing deadlines and priorities.
• Experience with application and server support.
• Experience with integration of existing business systems.
• Experienced in Network Administration (MS Active Directory) and Microsoft Exchange Server.
• Ability to communicate with Managers and Co-workers effectively and professionally support.
• Working knowledge of network security systems. (Firewall, endpoint protection systems, and vulnerability management systems.
• Understanding of IT as a service business model, customer service centric approach.

Skills and/or Training Desired:

• Microsoft and/or Cisco Certification, or equivalent education, or work experience.
• Excellent communications skills, coupled with sound problem resolution, judgment, and decision-making skills.
• Self-motivated and able to work under minimal management, with strong organizational skills.
• Excellent troubleshooting skills.
• Ability to communicate in an understandable way, both written and verbal
• Strong organizational skills and ability to multi-task
• Must hold a valid driver’s license with no restrictions and possess reliable transportation
• The ability to bend, squat, crawl and lift, up to 50 pounds

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Scotts Valley, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Preferred)

License/Certification:

• Cisco Certification (Preferred)

Work Location: One location

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