IT Production Support

Your primary duty will be to provide support to the IT Department by executing tasks assigned to you while taking on smaller projects that require minimal supervision. In this position, you will be uploading and downloading files using Progress (formerly IPSwitch). You will control secure file transfer activities and ensure the reliability of the processes and compliant transfer of sensitive data between users and systems.

Primary Responsibilities & Duties

· Reviews, uploads, and downloads data files from providers using a working knowledge of FTP and define how new files are handled.

· Ensure that files have not been compromised during transport and that the source and destination files are exact matches.

· Email notifications to alert others that a transfer has occurred and to verify that the transfer has been successful.

· Manage tasks & projects according to client specifications & timelines

· Builds and maintains relationships with external data providers to acquire and track data files, and maintain proper schedules

· Write internal documentation, job logs, and document processes and job tasks

Requirements/Skills

· Minimum of 2 years of related experience/equivalent education or experience in an IT related field

· Understanding of data formats (XML, HTML, etc.) and data delivery methods (FTP, HTTP, etc.)

· Experience with Word and Excel

· High attention to detail and solid organizational skills with the ability to prioritize multiple projects/tasks

· Comfort in fast-paced and informal environment

· Ability to adapt to interruptions, changes, and repetition

· Strong time management skills and organizational skills

· Ability to work independently, meet production deadlines, and ability to prioritize workload

· Ability to work on multiple projects

· A background working with PICK/UNIVERSE and UNIX systems is a BIG plus!

· Please submit salary requirements when applying

Schedule:

· Monday to Friday 8am – 5pm (Some flexibility in hours available)

· The successful candidate must be willing to participate in a schedule that requires working a few hours on weekends on a rotational basis.

· Intermittent ability to work remotely available after training.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• IT Support: 2 years (Required)

Work Location: One location

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