IT Operations Engineer Job at TicketNetwork, Inc.
TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.
Join our team as Operations Engineer! The candidate will have a solid understanding of Windows server administration, active directory, Office 365, email flow / troubleshooting, and a strong general troubleshooting skillset / background.
Primary Responsibilities:
- Provide enterprise-wide technical support for the company's diverse portfolio of applications, including application configuration, server hardening & security, problem identification & resolution, and application support.
- Configure Windows servers, application programs, scripts and other tools as requested by developers and support automated code push tools to facilitate software changes and enhancements to DEV/QA/SANDBOX/PROD environments.
- Serve as the key contact for assigned applications. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues.
- Monitor assigned systems and applications performance to maintain agreed performance metrics. Take proactive steps to improve performance when necessary. Escalate issues to management.
- Participate in the software delivery life cycle (SDLC) by ensuring any technical or security requirements for new projects involve the responsible IT teams.
- Participate in technical on-call services and off hours work when required.
- Prepare, and deliver detailed presentations to management to illustrate ideas for technical or process improvement.
The role is also responsible for:
- All enterprise applications in the company?s portfolio.
- Being the first responder for (but not limited to) custom applications, SQL, IIS, and surrounding infrastructure issues.
- Performing expedited root cause analysis and escalating the issue to the appropriate teams when necessary.
- Creating and documenting policies & procedures, installation instructions, configuration guides, and other relevant documentation as needed to help maintain a knowledge base for the team.
- Attending project meetings, and provide technical direction to PMO for IT recommendations and resources.
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