IT Manager - Hospitality

Firm Overview

Northwood Investors is a privately held real estate investment advisor founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of global real estate and real estate-related investment opportunities, with approximately $7 billion of assets under management. The Northwood team has deep experience sourcing, executing, and managing real estate transactions worldwide, ranging from office buildings and shopping centers to hotels and residential investments.

Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles, and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality:

• London West Hollywood www.thelondonwesthollywood.com
• Cheeca Lodge & Spa www.cheeca.com
• Casitas at Cheeca Lodge www.casitasatcheecalodge.com
• Morada Bay www.moradabaykeys.com
• The Naples Grande Resort www.naplesgrande.com
• The Ballantyne Hotel, a Luxury Collection www.theballantynehotel.com
• Aloft Charlotte Ballantyne www.aloftcharlotteballantyne.com
• Courtyard Charlotte Ballantyne www.marriott.com/hotels/travel/cltbl-courtyard-charlotte-ballantyne/
• Staybridge Suites Charlotte Ballantyne www.ihg.com/staybridge/hotels/us/en/charlotte/cltcc/hoteldetail
• The Amara Resort and Spa www.amararesort.com
• The Darcy Hotel www.thedarcyhotel.com
• Planters Inn www.plantersinn.com
• Conrad Nashville www.conradnashville.com
• The Four Seasons Prague fourseasons.com/prague

For more information, visit Northwood's website at www.northwoodhospitality.com.

Job Summary

Northwood Hospitality is looking for an engaging and motivated independent thinker to help drive the next steps in our hospitality systems. This person will help support our existing systems while identifying ways to streamline our system platforms to create efficiency on the part of our properties.

Job Duties

• Provide leadership of and support for all hospitality-related systems
• Assist with business case analysis
• Implement and support new and current applications; troubleshoot and resolve application functionality-related issues in a timely manner; and identify modifications needed in existing applications
• Provide assistance and advice to business users in the effective use of applications and information technology
• Responsible for system administration to include maintenance, upgrades, audits, and other technical support-related inquiries, including business intelligence applications, Property Management Systems, Point of Sales Systems, Delphi, along with a variety of other systems
• Manage projects and process improvement, including applying change management experience to facilitate movement to new levels of engagement.
• Assist business partners with system updates, transitions, and modifications
• Deliver quality hospitality system solutions to the business by understanding end-user needs and performing quality testing prior to rollout
• Creating training processes and documentation to teaching others how to use new systems; Assist with developing a database of training resources/tools
• Identify opportunities that can improve the efficiency of systems and related business processes and provide advice on and assist in the selection, design, justification, implementation, and use of systems
• Preparing cost-benefit analysis reports for all proposed upgrades.
• Analyze data and identify data integrity issues with existing and proposed systems and implement solutions
• Maintain confidentiality regarding information being processed, stored, or accessed by the network
• Create, maintain, and enhance various weekly and monthly financial and operational metrics and reports on the results
• Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools.
• Assist in the development of standard reports for ongoing customer needs.
• Provides detailed data analysis and is responsible for providing efficient, rapid, accurate, and complete responses to routine and ad hoc requests by compiling data and being able to share results learned
• Other duties as necessary

Salary Range

• $85K - $90K

We offer a competitive benefits package for full-time, regular team members, including group medical, dental, vision, life, and disability benefits, a pre-tax flexible benefits plan for healthcare and dependent care reimbursement, and an employee assistance program. We also offer paid time off/sick time and hotel room discounts and are proud to offer participation in a 401(k) plan with a company match.