Description:Information Technology (IT) Manager
Full-time
Seattle, WA • Corporate
Salary Range: $110,000 - $135,000
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Why Evergreen Treatment Services?*
Evergreen Treatment Services (ETS) is a great place to work! Employees at ETS work collaboratively to provide excellent patient care and support services in a highly ethical and professional manner. ETS encourages work-life balance and a healthy lifestyle through a comprehensive package of benefits including paid leave, medical and dental coverage, and an employee assistance program. ETS highly values creativity and recognizes employees for exceptional job performance. Since 1973 ETS has been transforming the lives of individuals and their communities through innovative and effective addiction and social services.
Perks and Benefits

• 12 Paid Holidays Off
• _ Accrue 24 Sick Days_
• Medical and Dental and Vision Benefits
• 403(b)-Retirement Investment Plan with company matching
• Two weeks of paid vacation in the first year
• Accrue 12 Mental Health Days
• Roth IRA Works
• Better Help- Employee Assistance Program- First Choice Health - Free short term counseling and referrals
• Flexible Spending Account - Medical Cost, Day Care, Day Camps, School Programs, Pre-School Tuition
• 20% off Woodland Park Zoo Discounts
• Verizon 22% Off Monthly Discount and 25% Off Accessories
• National Corporate Discounts
• $400 License Renewal Reimbursement
• 100% DEA License Reimbursement
• 1 x Monthly Massage Therapy
• Acupuncture
• Public Service Loan Forgiveness Program
• Transportation Assistance
• Basic Life and Accident Insurance, fully paid by ETS

Watch the following videos to learn more about Evergreen Treatment Services & REACH
https://youtu.be/8ot5bnt4MD8
https://youtu.be/DRIkC82omg0*
Job Summary*
The Information Technology Manager is responsible for the organization’s information technology programs including the management of applications, business continuity, Helpdesk operations, information security, network infrastructure, IT projects, and personnel management. The incumbent is responsible for the management, strategy and execution of the organization’s information technology infrastructure and operations to support ETS strategic initiatives. The IT Manager should play a leading role in our cyber security initiatives and be the change agent for our migration to the cloud. This is a hands-on, boots on the ground position.
General Job Functions (May Include):

• Provide a leadership role in ETS’ cyber security initiatives with a spirit of service, teamwork, and respect.
• Overseeing all technology operations including application and system operations and evaluating them according to established IT goals of both Clinic Services and REACH.
• Provide technical and operational lead for migration to the cloud.
• Design and implement a network infrastructure to support cloud computing.
• Effectively manage IT projects, work with vendors, and communicate with stakeholders about project status.
• Coordinate with all members of the IT Department to provide coverage and support, during all times of operations, including episodes of staff absence.
• Work with Director of IT, internal IT Specialists, and external vendors to triage and troubleshoot issues, and collaborate to complete projects at Clinic Services and REACH.
• Collaborate with other ETS and REACH departments to support the digital transformation process.
• Review and manage access to externally operated client record information systems.
• Responsible for the functionality, availability, integrity, confidentiality, and efficiency of IT systems and applications, used by Clinic Services and REACH, in accordance with our IT policies.
• Develop annual operating/capital budgets, cost estimates, and schedules for the IT Department’s improvement projects, in collaboration with Clinic Services and REACH.
• Solicit from all departments, their goals, requirements, and ideas to optimize attainment of vision and mission.
• Collaborate with IT Department to develop, implement, and continuously improve service delivery.
• Plans, facilitates, and participates in quality improvement activities for the IT Department.

Other Job Functions (May Include):

• Configure, monitor, maintain, and manage applications, such as: Microsoft Active Directory, Office 365, Microsoft Defender, and CrowdStrike.
• Review, validate, and deploy software updates during applications rollout to production environment.
• Collaborate and consult as appropriate with other directors/managers in the structuring and development of application requirements; advises ETS communities on the application implementation and maximization.
• Implement security of the network, data, and its storage and communications systems.
• Evaluate new technology and recommend hardware, software, and application upgrades to assure the availability, continuity, and security of data for Clinic Services and REACH.
• Review and manage Service Level Agreements and contracts with vendors.
• Monitor and survey trends, emerging technologies, issues, and approaches in healthcare information technology (HIT) to proactively innovate.
• Use strong communication and collaboration skills to coordinate the activities of IT Department with those of other departments within the organization by conferring with stakeholders at every level; communicate orally and in writing complex issues, conclusions, and decisions.
• Attend all required training and safety meetings; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; and follow all safety and health guidelines, practices, policies and procedures and actively support and participate in the Emergency Preparedness Program and tasks.
• Comply with applicable federal, state and local laws and regulations, ETS policies and procedures, including ETS Privacy, Security and Compliance policies and procedures, Code of Conduct, and the Federal Tort Claims Act (FTCA).
• Other duties as assigned.

Supervisor Job Functions:

• Manage Help Desk staff for Clinic Services and REACH in providing unified and effective operations.
• Oversee all facets of the daily operations of the IT Department, ensuring compliance with the organization policies, state, and federal laws and regulations.
• Provide expertise in the IT Governance Committee to develop, implement, and maintain policies and solutions.
• Coach and support staff in the development and implementation of workplace and/or initiatives working cooperatively and interdependently with others and departments.
• Mentor and motivate IT staff to achieve KPIs and provide excellent customer service to all stakeholders.

Requirements:

• Bachelor’s degree from an accredited university in a computer science, information system, or related field is required.
• Microsoft Certified Systems Engineer (MCSE) or equivalent is required.
• Cisco certification and experience preferred.
• Azure or AWS certification and experience preferred.
• VMware certification and experience preferred.
• ITIL certification a plus.

Required Experience

• 10+ years of hands-on experience supporting servers and networking in an enterprise environment
• 3+ years of team and project management experience, principles, and best practices
• 2-3 years of cloud computing experience
• 3-5 years of network design and implementation experience
• DELL Server and storage hardware, Windows server operating systems, VMware, and backup experience.
• Expertise of Azure AD & Microsoft 365 – SharePoint, OneDrive, Office 365.
• Server performance tuning, capacity planning, and disaster recovery processes.
• Cloud Solutions (i.e., Azure AD), Microsoft Windows Server 2012 R2 - 2022, Active Directory, DNS, TCP/IP protocol required.

Additional Requirements

• Ability to prioritize workload and follow through on assigned tasks to assure completion in a timely manner.
• High integrity, ethical standards, ability to understand HIPAA regulations and on-time attendance.
• Dependable, able to work under pressure; receptive to change, willingness to learn and listen to agency employees to effectively understand their problem which may be different from how the issue is described.
• Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills; including strong conflict-resolution skills.
• Work in the office onsite; site visits to all Clinic Services and REACH facilities from time to time.
• Flexible team player, cooperative and uses excellent judgment.
• Excellent attention to detail, planning and analytical skills.
• Good basic clerical skills including typing, ability to proof own work, good grammar and spelling.

Additional Requirements

• Possession of a valid Washington State Motor Vehicle Operator’s License is required.
• Must have reliable transportation.
• Travel between various ETS clinics in different locations is required.
• Must be able to pass a criminal background check.

Language Skills:

• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write business letters, uncomplicated reports, instructions and procedures.
• Ability to present information effectively and respond to questions from patients, staff, referral sources and the general public.

Mathematical Skills and Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
• Basic math skills.

Physical Requirements

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment used

• Computer, photocopier, fax machine, backpack, and cell phone.

Evergreen Treatment Services (ETS) is a mission-driven nonprofit organization specializing in substance use treatment and homeless outreach services. ETS has been serving the Puget Sound region going on 50 years. Our work is organized into two areas: Clinic Services and REACH.
Our Clinic Services team provides medication, counseling, and treatment to more than 3,000 people with substance use disorder at three clinics in Seattle, Renton, and Olympia, Washington. REACH provides street-based social services for more than 4,000 people living outside or unstably housed, many of whom have had interactions with the criminal legal system. Many ETS participants have endured trauma and harm from broken and oppressive institutional systems that are often the root cause of their substance use. We strive to uplift the humanity and dignity of each person we serve as we walk alongside them on their journey to better their lives.

• All new hire employees of Evergreen Treatment Services & REACH are required to be fully vaccinated against COVID-19 as a condition of employment as of August 16th, 2021. Any offer of employment is contingent upon verification of your vaccine status.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $115,000.00 - $125,000.00 per year

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