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Our client is looking for an IT Helpdesk Administrator that will be responsible for the administration and management of systems used in support of all IT operations. Other responsibilities include ensuring effective and efficient delivery of service, to include fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

The ideal candidate will be an intuitive problem solver who is organized and detailed oriented. Candidate needs to be flexible and willing to provide cross functional support when needed. They’ll have good customer service and a positive attitude!

This position is located in Medway, MA.

Major duties/responsibilities:

• Manage email, phone, and in-person support tickets in a timely manner
• Provide regular maintenance to hardware throughout various facilities
• Configure all new and re-purposed devices issued to employees or corporate resources.
• Oversee asset lifecycle to properly decommission and replace devices aging out.
• Assist in design and development of new and upgraded networks
• Work with procurement department to standardize and create cost savings on IT contracts
• Centralize Camera, Alarm and Access Control and ensure employee access is assigned according to the security plan.
• Oversee the ID card printing, assignment, and deletion process.
• Oversee ERP access and provide basic support in conjunction with the ERP team
• Assist the ERP team in creating power BI reports per departmental requests
• Work with Marketing and Operations to create and manage Bartender templates for METRC labels throughout the facilities
• Maintain the corporate directory, including employees without office 365 accounts, to accurately reflect the organizational chart, phone numbers and email addresses.
• Maintain and ensure the appropriate level of access for each employee in METRC per state guidelines.

Required Qualifications

• 1-3 years help-desk experience
• Office 365 expertise
• CCTV or Access Control experience a plus
• Azure Active Directory and basic networking

#TUG1

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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