Are you looking for a challenging fast-paced career with a fun atmosphere?! Then, come join our rapidly growing IT services company. StoredTech is a work hard play hard, team environment with endless opportunity for growth. Be prepared to get things done and have some fun!

Everyone at StoredTech knows that our first priority is to delight our clients. In this position you will be a member of the team that is responsible for triaging client requests through our MSP Service Desk.

Your experience in delivering IT solutions that work the first time will be the key to your success.

The position requires expertise in IT end user support with a focus on delighting the client!

TECHNICAL COMPETENCIES:

• 1-3 Years experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, MacOS, Linux)
• SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup
• Basic understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols
• Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls
• The ability to meaningfully triage third party support for Software/Application issues
• User creation and maintenance utilizing Active Directory and Group Policy Management
• Familiarity with Microsoft Azure and Intune Services
• End user printer troubleshooting and set up
• Troubleshooting client Wifi issues
• Experience running and terminating cable

Key Responsibilities:

• Clearly communicate with clients in order to provide them excellent customer service while fixing their computer issues in a timely manner that works for the client.
• Manage assets and endpoints through Kaseya RMM
• Delight the customer while supporting either from office or in-person/onsite
• Work closely with other engineers to assure required dependencies are being met
• Effectively communicate and troubleshoot issues that arise to ensure customer expectations are met
• Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation
• Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
• Support, install, configure and upgrade network operating systems and applications using standard industry best practices
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Strong planning and organizational skills
• Proven ability to delight the customer – 100% of the time
• Excellent interpersonal skills. Openness to others' ideas and willingness to try new things
• Effective time management and critical thinking in order to use time most efficient
• Problem solving skills to include the ability to identify and resolve problems in a timely manner as well as owning the issue from problem to solution
• Ability to successfully present information
• Exhibits the flexibility to adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
• Attention to detail
• Ability to thrive in a team environment
• Work dynamically across departments interfacing with IT Project Engineers and Account Managers