Job Summary

As part of the Messaging and Collaboration Team, you will drive value to the business by leveraging Office 365 applications, including Microsoft Teams, SharePoint, Outlook, Excel, Word, PowerPoint, and OneDrive. This role offers opportunities to develop a variety of technical skills across the Microsoft 365 platform as well as managerial and leadership skills. As a technical subject matter expert in productivity and collaboration tools, you will stay up-to-date on the Microsoft 365 product roadmap and assist in determining the deployment of new features to the organization. You should have business and technical expertise as you will partner with internal business partners to define solutions on the Office 365 platform to meet their needs. Additionally, this role will perform and implement assignments that impact critical/complicated components and processes within the team’s scope, including process improvement, governance, and licensing.




Job Responsibilities

• Actively participates in the daily operational activities that impact important components / processes of the of the IT work function, and may include responsibilities, such as:
  • Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
  • Evaluating compatibility of programs with existing hardware and/or software features.
  • Development of protocols to support established standards.
  • Improving operation and monitoring of advanced or complex features.
  • Development of processes and interface requirements.
  • Data development and definition of acceptance criteria.
• Gathers and updates necessary information and communicates to appropriate parties.
• Utilizes experience in order to identify problematic relationships. Anticipates, prevents and eliminates problems and creates efficient fixes. Facilitates elimination of problems and roadblocks before they occur.
• Works cross-functionally to accomplish assignments. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
• Mentors less experienced members of the team.
• May assist in live site support and incident resolution that may include on-call rotation.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com.
Basic Qualifications

• Bachelor's degree and at least 2 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High school / GED and at least 5 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
• Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Mathematics
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience with programming languages
• Knowledge of IT technologies
• Technical knowledge of the Microsoft 365 platform and applications including Teams, SharePoint, Planner, OneDrive, Outlook, Power Platform, etc.
• Experience with administration of the Microsoft 365 platform / applications.
• Experience with Active Directory
• Experience with solutions development using Office 365 tools

An employee in this position can expect a salary between $80.665 and $128.860 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.