The Huck Institutes of the Life Sciences is seeking an IT Consultant 2 to join their Information Technology team. The Huck Institutes IT team is a fast-paced, customer service-driven department that provides technology solutions for a diverse group of users.

Responsibilities of this position will include, but are not be limited to:

Customer Service and Support

• Provide exceptional customer service for all end users as defined in department performance expectations.
• Document every customer interaction in ServiceNow per department expectations.
• Follow department documentation for incident management process per department expectations.
• Ensure that incidents and requests are responded to in a timely manner as defined in SLAs.
• Oversee and provide follow-up for all incidents in ServiceNow that are awaiting action, to ensure end users receive exceptional service.
• Provide training and onboarding for new staff regarding Huck IT policies and processes.

Technology Consultation

• Coordinate efforts between research staff and University IT to find IT solutions to complex problems.
• Evaluate new technologies that have potential for streamlining processes.
• Communicate with non-technical staff relevant to IT related information.
• Collaborate with University IT and research staff to ensure all IT best practices are followed.
• Design and implement security plans for ensuring IT security.

Lead and Participate in Committees, Working Groups, and Project Teams

• Serve as a liaison with third party vendors and other units outside of Huck with regards to IT solutions.

• Lead Huck initiated IT projects that span multiple departments.
• Contribute to Huck initiatives focused on documentation and data collection.
• Conduct research and attend approved training, meetings, and conferences to gather knowledge and increase skills as applicable to unit needs and individual development plans.

This position will follow a hybrid model of working, with two days in-person and the opportunity to work remotely for three days of the week.

Education and Experience:

Typically requires a Bachelor’s Degree of higher, or an equivalent combination of education and experience. Successful candidates must be able to work in a fast-paced environment focused on achieving team productivity and customer satisfaction goals and expectations. Excellent interpersonal and communication skills are essential. Experience working on projects and excellent time management skills are also important. Knowledge of Penn State desktop management software is a plus (BigFix, JAMF/MDM, Code 42), basic and/or advanced knowledge of Windows OS, MacOS, MS Office 365, and computer hardware architecture preferred.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to tuition discounts, and paid holidays. Please visit https://hr.psu.edu/prospective-employee for more detailed information.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State Covid-19 Vaccination or Testing Requirements

Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.