Big Think Capital, is the #1 online alternative financing marketplace, and we are looking to grow our team with an IT Associate . The ideal candidate will have experience in supporting users and their devices. They will be able to accurately address the needs of users and the company. We constantly strive to help each other and the customers we interact with. We encourage initiative and fresh ideas. Good communication skills are an absolute must.

As an IT Associate, you will support the VP – Technology implementing directives and helping to drive the company’s success.

Responsibilities include, and are not limited to:

• Responding to help desk and support tickets in a timely manner
• Troubleshooting and analysis of hardware/software systems to help identify and resolve problems.
• Serve as a responsible member of the Technology Team by providing technical support, escalating issues when necessary.
• Assist in Maintaining and Tracking all IT inventory.
• Assist in the onboarding of new users (including creating accounts)
• Generate / Modify IT documentation, for all processes and procedures, for technical as well as non-technical associates to execute.
• Assist on IT Projects, such as new hardware/software installations, updates to existing software applications and decommissioning of old hardware / software.
• Respond to business-critical emergencies.

Qualifications:

• Prior knowledge of troubleshooting on desktop computers and laptops, including all peripheral devices.
• Ability to demonstrate clear and concise verbal and written communication with various team members.
• Experience maintaining Help Desk Ticketing Systems and tracking of IT Inventory Assets preferred but not required.
• Ability to efficiently multi-task, follow written and verbal directions, and adapt and stay calm under pressure.
• Must be detail-oriented with ability to handle break/fix IT issues as well as small projects.
• Experience with networking hardware and software.
• Minimum of a High School Diploma and one year experience in IT support.

Preferred:

• BA or BS degree in Computer Science or equivalent certifications.

Benefits:

• A full suite of traditional benefits
• Paid vacation and holidays.
• A work environment that makes you want to come to work.
• Ability to advance, scale and be entrepreneurial.

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)