The Applications Specialist role helps to maintain and operate critical software applications and databases. In this position, you will respond to calls for IT support, resolve internal issues with the software, deploy enhancements and updates, communicate with the vendor(s), and work with internal teams to develop, implement, and communicate best practices and procedures. You should be able to work with the hardware needed to run the application.

Schedule:

• Monday through Friday, day shift

• Reports on site to our main facility in Glenwillow, OH

Applications Specialist Benefits Include:

• Medical, Dental and Vision

• HSA

• Prescription drug coverage

• 401(k)

• Vacation time, personal days, and paid holidays

• Paid training & career development

• Workout facility

• Company events

Typical Duties and Responsibilities:

• Manage data and relational database structures to support multiple software platforms

• Work with internal and external stakeholders to develop, implement and support data flows and processes

• Answer calls and emails from internal stakeholders

• Respond to requests for IT support

• Identify, analyze and document issues, questionable functions, errors, and inconsistencies in software program functions, outputs, screens, and content.

• Maintain record logs of all requests and solutions

• Maintain and create SOPs (Standard Operating Procedures) as needed.

• Possess very high reasoning skills including ability to define problems, collect data, establish facts, and draw valid conclusions.

• Possess the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

• Possess the ability to write reports, business correspondence, and procedure manuals

• Possess the ability to effectively present information and respond to questions from groups of managers, clients, and customers with various levels of technological proficiency

• Gather detailed requirements from business users for approved projects and/or enhancements to existing projects. Determine how changing business needs will affect existing systems. Must quickly learn new areas of the business to provide adequate support as business needs change

• Take a lead role in planning, design, documentation, testing and deployment of projects

• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flows

• Partner with the business and departments outside of IT to facilitate the implementation of new or modified system changes

• Set and manage project expectations with team members and other stakeholders

• Coordinate and/or perform testing of system modifications and develop systems training and education tools/materials. Validate that user requirements are met by developed solutions.

• Conduct research and analysis into the nature, effect, and results of system problems including root cause analysis through problem ticket resolution

• Assist users with understanding business systems and support users with system issues

• After hours and weekend support will be required as needed.

• Occasional travel between Lewis Center, Ohio and Glenwillow, Ohio

Foundation Knowledge, Skills, and/or Abilities Required:

• 
  Bachelor's degree relating to Information Technology or a minimum of 3-5 years of proven experience in the IT field.

• Solid understanding of concepts governing relational database structures, the use of reporting/query tools and the construction of SQL statements

• Help desk support experience

• Experience in a distribution or logistics environment is a plus

• High level of proficiency with Office Suite to include Word, Excel, Access, PowerPoint or the corresponding Google Workspace applications

• Excellent communication skills, both verbal and written

• Strong business analysis skills

• Strong application support and problem solving skills

• Ability to work well with all levels of resources in the organization

• Ability to multi-task and manage multiple projects simultaneously

• Working knowledge in any of the following is preferred but not required:

  • Route accounting software (RAS) such as VIP, eoStar, Encompass

• Key competencies - business acumen, customer focus, change management, problem solving, collaboration and teamwork

• ERP or WMS support experience is preferred

• Experience with formal development and business requirements methodologies and tools

• Functional knowledge in any of the following: distribution, route accounting, finance or logistics