TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Building a World-Class, Diverse and Inclusive Technology Team at TD

TD is looking for a Site Reliability Engineer (SRE) who can help with system reliability and performance monitoring for web and application platforms and environments. As an SRE support engineer, you be part of a 24x7x365 support team that will help proactively identify system issues and run change/resolution to ensure stability for our end users. You will also guide and mentor teams on observability, scalability, and resiliency of our platforms maintaining SLIs, SLOs, and error budgets.

About This Role

We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management. Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here are the essential job functions of this position:

• Apply industry best practices to put a standard support model and processes into practice.
• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.
• Define, deploy and lead systems and applications activities.
• Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.
• Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market.
• Manage complex deployment in load-balanced, service-oriented environment.
• Potentially test, debug, and performance analyze and document environment components.
• Troubleshoot initial failures, work to resolve them, communicate!
• Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.
• Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
• Review, define, enforce and influence standards and quality metrics.
• Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.
• Comply with both disaster and business recovery plans (and help define, review and test them).
• Respect TD's technology delivery practices, standards, project management disciplines.
• Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.
• Identify opportunities and put forward ideas to support cost effectiveness.
• May develop and contribute to third-party contract negotiations.

What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

Here are the minimum requirements for this position:

• Undergraduate Degree or Technical Certificate.
• Graduate Degree Preferred.
• 7+ years relevant experience.
• Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.
• Ability to monitor, coach, and educate a small team.
• Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Willingness to work effectively as a team, helping others to resolve critical service issues
• Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.
• Must be eligible for employment under regulatory standards applicable to the position.

Here are the preferred qualifications for this role:

• 
  5+ years of experience in software, infrastructure, or platform engineering with a combination of the following:
  
  • Production support and operations.
    
  • Performance Testing/Tuning/Monitoring.
    
  • Experience developing automation.
    
  • 3+ years of experience with DevOps tools, including Ansible, Artifactory, Git, and Jenkins.
    
  • Advance experience with Azure and other cloud environments, Springboot and other frameworks, Java and .Net applications.
    
  • Expert level experience in using monitoring platforms, frameworks & patterns such as Splunk and Grafana.
    
  • Carry out thread dump analysis, heap dump analysis, garbage collection monitoring and tuning.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.