IT Analyst Project Management Job at NCH Healthcare System
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Essential Job Accountabilities:
- Optimizes project tool usage and evaluates workflow efficiency.
- Serves as a support team member for projects and other work services for reported issues or for assigned projects.
- Maintains project applications and facilitates updates, new releases, and system enhancements.
- Collaborates with the organization to build, test, train, implement, and provide maintenance to assigned projects.
- Analyze reports to identify operational issues throughout all departments. Design, develop, implement, and maintain projects and recommendations to improve efficiency.
- Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
- Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
- Troubleshoots identified issues, solves end user problems, enhances, and optimizes small scale projects and project management workflows.
- Creates and maintains detailed technical documentation for assigned initiatives.
- Provides on-call coverage as deemed appropriate by management.
- Identifies and escalates project critical issues or risks to appropriate IT personnel.
- Uses ticketing system to log and monitor tasks associated to project work.
- Participates in Disaster Recovery planning, implementation, and testing.
- Minimum of a bachelor’s degree in Business, Technology, or related field with 1 year of relevant IT or Healthcare experience in project management required OR high school/GED with 7 years of relevant IT or Healthcare experience in project management required.
- Prefer experience with applications one or more of these applications: SharePoint, ServiceNow, and all Microsoft products such as Word, Excel, PowerPoint, and Visio.
- Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
- Excellent verbal and written communication skills are required.
- Ability to solve complex problems in a timely manner.
- Accurate with good attention to detail.
- Ability to work under own initiative / self-motivated.
- Experience with information technology optimization.
- Dexterity to learn new systems and programs rapidly.
- Must keep current on industry trends.
- Must have the ability to work nights and weekends as needed to support the business.
- Must have the ability to travel between locations.
- Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
- Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
Job Summary:Responsible for gathering critical data and supporting project teams. Works closely with customers to troubleshoot and correct problems relating to technologies and assists with implementation of initiatives across Information Technology (I.T.). Uses operational expertise to seek out, research, and evaluate a variety of solutions to provide customers with high quality and efficient solutions. Maintains and supports project assets, communications, and databases. Creates, manages, and distributes project reports.
Essential Duties and Responsibilities:
Education, Experience, Qualifications:
Location: NCH Healthcare System · IT Administration
Schedule: Full-Time, Day, 8:00am - 4:30pm
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