IT Analyst II-SvcDel & Sup

Req ID 45155 | Gray Court, United States

The Delivery & Support Technical Analyst II is responsible for supporting, administering, and implementing desktop, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT through daily operational assistance, in order to support and fulfill requirements of internal and external customers worldwide.

Position Responsibilities:

• Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
• Understanding of Cisco networking hardware, concepts, installation, configuration, and troubleshooting. Juniper a plus.
• Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012 R2, Windows Server 2016, VMware ESXi 6/6.5/6.7, & SLES 11/12, & Ubuntu.
• Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team.
• Support daily operations for the Delivery & Support team within North America with extended support globally.
• Assist senior and entry-level analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
• Provide first and second-level support for services provided through the Delivery & Support team.
• Hardware and software patch management.
• Adhere to global IT standards and coordinate related activities with global IT teams.
• Develop working relationships with internal and external business partners.
• Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
• Comply with all company policies and procedures.
• Perform other duties as assigned.

Essential Skills and Experience:

• Associate’s Degree, technical certification(s), or equivalent IT experience.
• 3-5+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Cisco networking or 3-5+ years of experience providing customer support and resolution regarding technical issues.
• General knowledge of IT concepts, best practices, and commonly used procedures.
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills.
• Proven abilities to diagnose performance issues and tune system performance.
• Ability to work independently in a fast paced, high-volume environment.
• Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
• Proficient with oral and written English.
• Ability/willingness to travel up to 20% (both domestic and international).
• Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)

Preferred Skills and experience:

• Bachelor’s Degree in Information Systems, Computer Science, or related field.
• 5+ years of experience in Information Technology or related field.
• ITIL®, MCSA, MCSE, CCENT, CCNA, CCNP, CompTIA, A+ or related Information Systems certifications.
• Experience in the automotive industry.
• German and/or Spanish language skills.
• Microsoft Power Platform experience.

Be part of our ZF team as IT Analyst II and apply now!

Contact

Madeline Roberts

DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran