Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!

Full Time Perks

• Supportive Work Environment
• Free Y Membership for Household
• 20 Hours of Free Childcare Per Week (While Working)
• Program Discount for Self and Household
• Employer Paid Retirement
• Tuition Reimbursement
• Some Certifications Provided
• Employee Benefits Hub (discounts on goods and services)
• Employee Assistance Program including legal, financial, and mental health resources
• Life, Medical, Dental, Vision Insurance/Health Savings or Flexible Spending Account
• Generous Paid Time Off

GENERAL FUNCTION
Under the direct supervision of the Membership Director, the Membership Specialist sells and promotes YMCA memberships, programs and services in order to enable their center to advance their mission and strategic center goals. In conjunction with the Membership Director, the Specialist will serve as the first point of contact for prospective new members, determining their needs and offering solutions/options to meet their needs and expectations. The Specialist may serve in a supervisory capacity in the absence of the Membership Director. This position will spend 90-100% of time in direct member promotion and sales functions.

KNOW HOW
Position requires a high school diploma/GED (degree in business, sales, marketing or communications preferred) and 1-3 years of sales experience and a proven track record of meeting or exceeding results in a sales environment. Must have strong interpersonal skills with the ability to build rapport with others (experience leading a sales team a plus).

Excellent presentation, writing, negotiation and customer service skills are essential to success in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment. Position requires a varied work schedule, including evenings and weekends. Candidate must be knowledgeable and keep current of center program offerings and the scope of options available to members (including the membership pricing structure).

PRINCIPAL RESPONSIBILITIES

• Designated as a First Responder in the event of an emergency.
• Work with Membership Director in meeting or exceeding center membership sales goals in all categories including corporate membership.
• Be accountable for the Membership Development Sales Standards (see attached).
• Assist the Membership Director with prospecting new members, including but not limited to outbound calling and follow-up on referrals (e.g. emails, walk-ins, website inquiries, program participants, etc.)
• Conduct tours for potential new members using the consultative sales approach, determining needs and offering solutions and options.
• Partner with Member Services desk staff to drive service initiatives and cross-selling opportunities and provide high quality service to current and potential members.
• Serve as a direct contact for member recovery and cancellations.
• Responsible for new member follow-up calls at designated time periods.
• Serve in a supervisory capacity in the absence of the Membership Director.
• Assist with membership sales training (e.g. outsourced sales training), internal training (e.g. Listen First) and monitor sales and member service team in regard to effective telephone skills and tour guidelines.
• Track and monitor sales goals and mainitain and provide current reports for member prospects and sales as needed.
• Participates and provides leadership to center and association groups and projects as needed.
• Implement membership promotions as directed.
• May provide leadership/assistance with Member Services team hiring, training, scheduling and supervision based on the needs of the Center.
• Position may be supplemented with other duties (e.g. Marketing, Special Events, Program Administration, etc.) based on the size and staffing structure of the Center.
• Performs other duties as assigned.

It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.


Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.