The International Customer Service Representative provides aftermarket parts and accessories sales and support to customers in English and Spanish. The hours for this position are Monday through Friday 10:00am to 7:00pm. This position is located at our National Parts Center in Florence, KY.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

The International Customer Service Representative must be bi-lingual in English and Spanish. They must be able to communicate professionally with customers in verbal or written English and Spanish. Many of these customers are in Mexico or South America. Experience with international shipping is not required but preferred.

• Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
• Document customer contacts through our customer service database.
• Use Mazak electrical and mechanical part documentation to assist customers to identify Mazak part numbers.
• Provide customers with quotations including price and availability information.
• Enter part and accessory orders providing confirmation to customers including shipping requirements.
• Provide customers with status information on orders including shipping status and tracking information. Expedite and communicate with internal departments as needed.
• Provide customers with information for returning parts for repair or restocking.

Education/Certification:

• High school graduate or equivalent.

Skills:

• One to three years in a related position.

• Customer service skills in English and Spanish including written, verbal and through the customer support portal.
• Experience working with assembly drawings and electrical circuit diagrams and part lists or the ability to learn.
• Machine tool background is a plus.
• International business experience is a plus.
• Quoting and sales experience is a plus.
• Ability to diffuse difficult situations.
• Microsoft Office. Experience with sales order entry or customer service with a PC based ERP system.

EOE, including disability/vets

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Florence, KY 41042: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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