Intermediate Representative, Fraud Detection/Surveillance

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Intermediate Representative, Fraud Detection/Surveillance to join our Fraud Detection/Surveillance team. This role is located in Wilmington, DE

In this role, you’ll make an impact in the following ways:

• Research customer dispute claims by reviewing card transactions, account records, and information provided by merchants.
• Communicating with customer and merchants by phone/email to get the necessary information needed to resolve/decision dispute claims.
• Processing chargebacks. Process credits and reversals based on the outcome of the dispute claim. Making sure all claims are processed withing REG E timeframes.
• Create and maintain case files with all the necessary documentation of dispute claims worked and processed.
  

To be successful in this role, we’re seeking the following:

• High School/secondary school or the equivalent combination of education and experience is required. Bachelor’s degree preferred
• 3-5 years of total work preferred. Experience in criminal justice preferred .
• Knowledge of Visa Online, FDR, STAR, and First Disputes.
• Strong organizational skills with the ability to prioritize workload and multi-task in a fast paced, high volume environment while maintaining attention to detail.
• Strong communication skills (both written and verbal). The ability to work independently while also supporting a team.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.