Summary:

Responsible for training and development of administrative and technical staff for new practice locations, internal optimizations/upgrades, and new hire onboarding within the Spectrum Vision Partners Network.

Travel

• Travels to varied locations is required.
  • Travels 3 out of 4 weeks in a month (rolling 4-week calendar)
  • 90% travel for this role (NY, NJ, CT, PA)

Work Schedule

• Integration Period- Opening to Close for Practice Integrating
  • Saturday hours (1 per month)- as needed/applicable for training
  • Any other Saturday hours for integration support- rotated amongst team
• Regular Work Schedule: 8A-5PM Monday through Friday

Essential Duties and Responsibilities:

• Maintains an active and organized calendar of trainings at various locations within the network.
• Provides support by training new hires or acquired practices on:
  • • Appointment Scheduling- creating, canceling, rescheduling
    • PCC Role- Checkin, Checkout, Charge/Payment Posting, etc.
    • Call Center Role at Office Level-Telephone Calls
    • Tech and Scribe Role for Acquisition Integrations
    • Surgical Coordination for Acquisition Integrations
• Also is involved in developing, customizing content, delivering training and mentoring trainees.
• Researches, develops and maintains manuals and documentation of procedures, training program and support materials. Designs and develops appropriate and effective instructional materials and content in collaboration with other learning partners in the organization.
• Partners with operational leaders to assess if employees demonstrate effective technical skills.

Requirements:

• Bachelor’s Degree, in related field or equivalent years of experience in related field.
• High School Diploma/ GED Required.
• Experience in Ophthalmology or Ambulatory Care setting a plus.

• Extensive Travel 90% to offices in New York, Pennsylvania, New Jersey, and Connecticut. Own form of transportation for travel.
• Proficient in the use and instruction of practice management systems and EMR.
• Minimum 3 years Healthcare Experience. Experience with training in healthcare environments.
• NexGen experience is preferred.
• Highly developed verbal and written communication skills.
• Ability to teach and train varied personality traits.
• Knowledge of administrative and desktop operating systems: Word, Excel, Outlook.
• Ability to work on multiple projects.

Expectations of Role:

• Reliability/Quality
  • Proper judgement and decision-making skills to ensure production of quality work
    • When urgency is key
    • When thoroughness is key
    • When approach is key
  • Timely arrival to meetings, site visits, or during go live
  • Delivery and Accountability on promises/deadline or individual’s assignment
  • Debriefing/Notes/Take Away- individually accountable
  • Reliability for attendance and reliance for individual responsibilities assigned
  • Responsiveness to communication
  • Follow through- without prompting or reminders
• Job Knowledge
  • Ability to prep training
  • Ability to execute training for:
    • PCC
    • SC
    • Optical
    • Tech/Scribe (workflow)- acquisitions only
    • All PM integrations applications
  • Ability to troubleshoot and resolve issues during go live
  • Ability to execute skills to jump in:
    • PCC
    • SC
    • Optical
    • All PM integrations applications
  • Ability to provide feedback, assess trainees accurately
  • Ability to test trainees accurately, and oversee workflow/work for trainees
• Initiative/Productivity
  • Keeping up with documentation daily
  • Completion (upload, edits, etc.) of all documentation/assignment timely and appropriately- for self as well as ability to manage that for the team
  • Vetting and researching unknown items
  • Keeping on top of workflow and policy changes
  • Proposal driven thinking
  • Closing loop on communication or assignment without prompting/reminders
  • Ensuring all documentation or productivity is traceable and tracked in agreed upon method
  • Taking initiative to research and ask for specific(s)
• Teamwork/Internal Customer Service
  • Open to feedback from others
    • Feedback from acquisitions
    • Feedback from other team members
    • Feedback from leadership
  • Flexibility and Adaptability to changing circumstances or priorities
  • Contributes to fostering positive relationships
    • Avoids negatively impacting other team members
    • Continuously exhibits kindness/support, while holding each other accountable
    • Not discussing confidential information with inappropriate settings or individuals
  • Keeping on top of communication/emails/etc.
  • Approach in communication and soft skills
• Communication
  • Skills
    • Mediation Skills
    • Clear and Concise Communication
    • Factual/Professional Communication, rather than emotionally driven
    • Escalation of items that requires approval

Bonus- per Integration project

The below determines the range in bonus for the individuals on the team, this can range for integrations (based off integration practice size as well as individual contribution). Bonus is issued once individual has completed training and starts participating in integrations for acquisitions as a trainer.

• Reliability/Adaptability: 20%
• Prep and Logistics: 20%
• Documentation: 20%
• Soft Skills, Knowing your audience: 20%
• Critical Thinking: 20%

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to noisy. Long periods of standing and/or sitting is required while conducting training.