Insurance Retention Specialist Job at Automobile Club of Southern California
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we encourage you to apply!
The Agency Retention Agent’s primary job responsibility is to improve the survival rate of both the Agency’s new and renewal book of business. This is primarily achieved by making outbound calls to insureds whose policies are pending cancellation due to a missed payment or are already cancelled but still eligible for reinstatement.
Duties include:
➢ Taking payments on insurance policies pending cancellation, taking payments on and reinstating cancelled policies, and obtaining authorization for automatic payment enrollment or payment reminders via text or email
➢ Conducting policy reviews on auto, homeowners, and commercial policies as requested
➢ Answering insured questions and completing amendment orders as requested
We are seeking individuals that thrive in a structured and goal-oriented environment where performance and compensation is tied to productivity, service quality and retention results.
Candidate qualifications include:
➢ An active insurance license
➢ Auto & Home Trained minimum
➢ Meeting and/or exceeding referral and performance goals consistently
➢ Communicating effectively to insured members and ability to overcome objections
➢ Possess a competitive sales drive to meet and exceed monthly goals
➢ Provide excellent customer service to maintain insurance business retention
➢ Be self-motivated and fully committed to building Members for Life
The Agency Retention Agent position is based in either LAHQ or Coppell, Texas and is not a work from home position. No weekends required!
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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