About The Role
Main Responsibilities:
- Ensure our customers experience the highest standards of installation, whilst receiving world class levels of customer service
- Ensure customer installation schedules are maintained, supporting the central Installation Coordinator team to achieve this
- Resolve customer issues which may arise both pro-actively & re-actively in a timely manner
- Visit active customer installations regularly to assess the quality of work
- Manage cost control for the area, whilst maintaining a world class level of customer experience
- Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery
- Support Customer Care and Senior Management with customer issue resolution, carrying out technical assessment visits when required
- Ensure Wren installations are completed on time and to the highest standards
- Manage Installation teams to deliver highest standard • Adhere to polices and procedure relating to Health and Safety onsite
About You
Desired Skills & Knowledge:
- Experience of field-based installation or service management preferred but not essential
- Customer facing service experience with a “can do” and positive attitude
- Effective communicator with strong negotiation skills
- Ability to work calmly under pressure, and able to prioritize their workload
- Strong technical knowledge is desirable
About The Company
About Wren Kitchens:
Wren Kitchens is looking for passionate and inspirational candidates to assist us in our rapid expansion throughout the USA. From our humble beginnings in the UK, we have quickly grown to be the number one kitchen retailer and manufacturer, boasting over 100 locations, and are looking to do the same across the states. With career paths in retail, manufacturing, installation, corporate offices, training, and development, we are able to offer multiple career paths, with an exceptional amount of growth, for driven individuals.
With our exponential growth plan, we are looking for incredible individuals to join us and continue our success story.
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