Swagelok, Northeast Ohio, USA

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

Postion Summary:

The inside sales rep provides sales and service centers with order fulfillment & supply chain services that are provided with enthusiasm, empathy, knowledge of Swagelok’s capabilities, and an understanding of the customers’ needs. The inside sales rep provides solutions that demonstrate our brand promise, our full capabilities, and our focus on customer satisfaction. They participate in cross functional projects or initiatives to support the business strategies of the department. This position will act as a liaison between Swagelok and the sales and service center for solutions related to order fulfillment.

Essential Duties and Responsibilities

• Competent in all inside sales work processes and procedures. Can process all standard transactions, answer standard customer inquiries, navigate internal resources, host and actively participate in department meetings. Can effectively train new associates on standard transactions and product offerings.
• Understands fundamental supply chain concepts, applies them to departmental transactional work and understands how their position affects the greater supply chain and flow of goods to the customer.
• Ability to utilize customer service concepts to accomplish business objectives with limited oversight. Takes ownership of customer issues and independently navigates the internal organization to create solutions for customers.
• Basic knowledge of service group product offering, material designations, component levels, and value stream hierarchy as it relates to customer service. Competent in reviewing bill of material structure.
• Manages own time and participates in additional project efforts. Proficiently uses existing tools to accomplish multiple tasks of moderate to difficult scope with limited oversight.
• Has strong working knowledge of fundamental systems and tools. Can identify basic business system issues, conduct basic trouble shooting, and communicate with internal resources making recommendations for improvement for non-standard issues.
• Communicates in a clear and concise manner to effectively convey information. Effectively adapts message content and format to match audience with consideration of situational significance. Has the ability to communicate cross functionally with sales & service centers and leadership.
• Has a fundamental understanding of Swagelok's business strategies, corporate initiatives and an understanding of the sales and service centers key customers and business model.
• Demonstrates creative thinking when approaching tasks, problems, or opportunities. Can challenge current processes and thinks outside the box.
• Establishes relationships with key contacts both internally and externally. Communicates key activities with team members along with an action plan. Works with others within team to establish best practices, opportunities for product knowledge, and process efficiencies.
• Recognizes the importance of change, introduces new ideas for others to act on and positively participates in change projects. Capable of permanently or as needed shifting to other service groups to support the fluctuating demands of our business.
• Proficient in Microsoft Office suite and knowledgeable in SAP.
• Other duties as assigned.

Scope:

• Occasional travel between Swagelok locations, sales and service centers, and Customers.
• Service normally operates between the hours of 7 AM and 5 PM weekdays.
• Occasional weekend and/or holidays hours are also required.
• The department manager / supervisor approves the work schedule.

Experience required: Bachelor's degree or 5+ years of relevant supply chain/customer service experience. Bachelor's degree preferred for advancement opportunities. Capable of learning position through on the job training both in office and remotely.

Critical Competencies:

• Accountability (Inclusion): Holding self and others responsible for meeting commitments.
• Agility (Adaptability): Operating effectively, even when things are not certain, or the way forward is not clear.
• Collaboration (Inclusion): Building partnerships and working with others to meet shared objectives.
• Customer Focus: Advocates and develops solutions considering the customer’s point of view.
• Effective Communications: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences while demonstrating active listening skills.
• Results Driven: Consistently achieving results, even under tough circumstances.
• Decision Quality: Exercising timely and good judgement to keep the organization moving forward.
• Learning Agility: Actively learning from successes and failures through experimentation when tackling new problems.

Working Conditions:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

To apply:

1. Click ‘Apply Now’ to the role of interest, create an account if needed, and upload your resume.

2. If the role requires it, complete an assessment.

3. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to Be Connected. Be Valued. Be You.

Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

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