Advanced Infusion Care is the leading provider of Home Infusion Therapy. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Financial Services Intake Supervisor to join our dynamic team! The Intake Supervisor role is a full-time position responsible for overseeing the daily operations of the Intake department.

The perfect candidate should have outstanding communication and management skills, extreme attention to detail and accuracy, have in-depth knowledge of insurance benefit verification, and work in compliance with Federal and State rules and regulations.

Advanced Infusion Care offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, hybrid office/work from home opportunity, growth, and more!

JOB SUMMARY:

Under the general direction of the Intake Manager, this position is responsible for overseeing the daily operations of the Intake department. The Intake Supervisor shall provide direction to all members of the Intake department to ensure patient benefits are verified in accordance to the company guidelines and that patient expectations are met to achieve exceptional customer service and business profitability.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or general education degree (GED) equivalent is required.
• Bachelor’s degree preferred or equivalent combination of experience and education.
• Minimum of 3 years of experience in customer service, intake, medical billing and coding, insurance verification, healthcare, or similar vocations, preferably in the home infusion field.
• Requires 1-3 years of supervisory experience in all aspects of business office functions in a healthcare setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage high touched specialized accounts.
• Oversee the reoccurring benefit verification and calculation process.
• Supervises, plans, organizes, and directs the daily activities of the department.
• Documents, monitors, and evaluates the performance of staff members to ensure compliance with operating procedures and standard practices.
• Provides leadership, oversight, and technical guidance to associates, and assist to resolve difficult cases.
• Coaches and mentor’s associates to ensure expectations/goals are met.
• Documents and delivers real time performance feedback to the associates.
• Conducts formal monthly feedback with associates to discuss performance and improvement opportunities. Also creates and administers associate annual reviews.
• Performs regular team meetings to discuss any updates or program changes.
• Manages and documents personnel issues.
• Administers disciplinary action when applicable.
• Responsible for adhering to the quality, production, and turnaround standards associated with the department and/or assigned program.
• Trains new and existing associates in the use of pharmacy software system, supplemental applications, job responsibilities, and departmental workflow. Identify deviations from training and/or processes during normal work activity.
• Tracks daily reporting of hours worked and Time Off through Exponent HR time-keeping system.
• Participates in the interviewing, hiring, and onboarding of new associates.
• Collaborates with management with day-to-day staffing/scheduling and other personnel/HR concerns.
• Responds to patient inquiries, requests, and issues when situations get escalated to a higher level of authority.
• Establishes, maintains, and promotes strong professional relationships with internal and external parties.
• Communicates and collaborates with other departments, including nursing, pharmacy, and sales.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
• Makes suggestions and recommendations to management in an effort to continually improve the operation.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and company “best practices”.
• Creates Corrective and Preventative Action Reports (CAPA’s) when necessary.
• Works together as a team in support of all departments.
• Serves as the back-up and support of the manager as needed.
• Performs related duties as assigned.

QUALIFICATION REQUIREMENTS:

• Provide leadership and direction.
• Ensure optimum productivity.
• Approachable and dedicated to providing the highest quality of service.
• Ability to communicate effectively and professional with patients, physicians, and coworkers.
• Ability to make decisions, solve problems, and work independently with little supervision.
• Active listening, speaking and understanding.
• Ability to work with people in a team-oriented environment.
• Demonstrate extreme attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Ability to adapt to change quickly.
• Strong work ethic with personal qualities of integrity and credibility.
• Excellent oral and written communication, interpersonal, organizational and management skills.
• Extensive knowledge of insurance carriers including, major medical benefits, PBM’s and per diem coverage as well as knowledge of government and patient assistance programs.
• Proficient in the use of Microsoft Office products.