The ideal candidate is: Passionate about healthcare and the potential for technology to improve people’s care Experienced in solving complex observability challenges Adept at collaborating with internal partners and stakeholders Driven by the team’s success

Responsibilities

• This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more;
• Knowledge of monitoring and observability practices & best practices;
• Experience designing and implementing monitoring solutions for scalability, reliability and performance;
• Splunk product knowledge with indepth understanding and experience;
• Onboard new data sources into Splunk, analyze the data for anomalies and trends, and building dashboards highlighting the key trends of the data;
• Cribl LogStream platform management. Creating pipelines, packs and routing modules. Developing custom plugins and scripts to extend the capabilities of the platform;
• Lead troubleshooting calls and drive to root cause resolution of problems across the enterprise;
• Work across multiple organizations to deliver results at an enterprise level;
• May be assigned to special projects that drive continuous improvement of services and production support processes;
• Conducts application(s) checkout and testing following releases and/or issue resolution;
• Maintains process and troubleshooting documentation;
• Work closely with Agile Program Management, Application Teams, Engineering Partners to ensure collaboration on deliverables;
• Available On-Call 24x7 support (rotational schedule).

Position Qualifications

• Self-starter that takes initiative to solve problems and learn quickly to fill knowledge gaps;
• Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates;
• Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX) and Windows;

Proven experience in configuring, maintaining the Cribl LogStream platform. At least 5 years administering Splunk environments, including but not limited to the following:

• Expert understanding of monitoring tools, components, and best practices for network/application monitoring;

Experience implementing best in class engineering strategies to support a distributed clustered Splunk environment consisting of Search Heads, Indexers; Manage application availability, performance, and pro-actively find performance bottlenecks;

• Familiar with integrating external data inputs including Syslog, files, and REST API - Strong knowledge of Splunk best practices (apps, add-ons, searches, etc.) - Configure data transformations – field extractions, execute, Regex for example.
• AWS Cloud experience
• Ability to create complex SPL queries, look ups, joints, data models , comprising of statistical functions , etc

Demonstrated ability to deliver on IT projects across multiple organizations; Understanding of regular expressions (Regex) and Python scripting.

• Experience working with DevOps tools such as Ansible, Ansible Tower, Kubernetes, Jenkins, GitHub;
• Experience with the following technologies: Amazon Web Services, Jenkins, GitHub, Windows PowerShell, Java Script, Python, and VMWare;
• Experience working on Agile Kanban Scrum teams.
• Strong verbal and written communications skills;
• Excellent customer service skills;
• Bachelor degree in Computer Science or a related discipline preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,400 - 194,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.


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