ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of our individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving, can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Systems Administrator designs, implements, manages, and supports IT infrastructure in a hybrid environment. Skilled in automation, virtualization, storage, networking, and data center management. Other responsibilities include administering enterprise applications such as Active Directory, Exchange, VMWare, and HPE hyper-converged systems.

Responsibilities

• Designs, implements, and administers a Windows server infrastructure, including Active Directory, Patch Management, and a VDI desktop environment;
• Deploys and manages virtual servers, desktops, storage, and networks;
• Administers enterprise backup systems and overall backup strategy;
• Administers file servers, SQL servers, and other enterprise applications;
• Administers software release controls which include tracking, integration, testing, deployment, and support of software applications and release levels;
• Assists with migrations of on-premise applications and servers to Azure;
• Assist in the development of policies, procedures, and guidelines relating to information technology, especially in relation to network and server operations;
• Develops and maintains documentation necessary for the efficient operation of the Goodwill infrastructure;
• Provides technical support for all network application and file service systems that impact the Goodwill operating systems,
• Reviews existing server practices and procedures and makes recommendations for changes or additions;
• Provides IT infrastructure design leadership and technology innovation for all platforms;
• Assists with forensic investigations during security incidents;
• Maintains updated project lists and reports project status to management on a regular basis;
• Provides technical support for all network applications and file service systems that impact the Goodwill ;
• Researches, resolves, and responds to complex questions in accordance with current systems capabilities and settings;
• Interfaces with users to develop project and user requirements;
• Communicates new system enhancements and changes to staff verbally or in writing;
• Answers help desk calls when needed;
• Monitors and enforces proper software licensing compliance.
• Serves as technical lead with outside service providers regarding maintenance, installation or de-installation of software and/or equipment;
• Participates in departmental meetings to review performance metrics, raise issues, solve problems, and implement improvements in processes, tools, and working relationships;
• Provides consulting, guidance, and coordination to business units and departments on information systems and security; and
• Participates in on-call support coverage; and
• Performs other duties as assigned;
• Ability to work with Microsoft Power Platform, which includes PowerBi and Power Automate
  

Education, Experience, and Requirements

• High School Diploma/GED or Associates in Information Technology or other related field.
• Expert working knowledge in Windows Operating Systems, networking, administration, and troubleshooting;
• Expert working knowledge in Microsoft, VMWare, and enterprise backup platforms;
• Thorough working knowledge of Windows server setup, configuration, and performance tuning of Microsoft Server Applications;
• Thorough working knowledge in administration and monitoring of network/server security such as patch management and EDR;
• Thorough working knowledge and understanding of contemporary data security issues as well as the methods, procedures, and systems designed to address these issues;
• Demonstrated ability to be organized, responsive, and maintain workflow under strict timelines, and the ability to coordinate multiple activities and projects simultaneously, and prioritize work;
• Must possess strong interpersonal skills with excellent communication skills
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
  

Environmental Factors

Majority of the duties are performed in an office environment that has regulated temperatures. Position consists of long periods sitting, communicating through phone and email.

Physical Factors

Includes lifting/moving electronic equipment between 25 to 50 lbs.