Information Technology Support Technician Job at Hampden-Wilbraham Regional School District
Hampden-Wilbraham Regional School District Wilbraham, MA 01095
LOCATION: DistrictwideJOB TYPE: 12 Month, year-round positionPosition reports to and evaluated by Director of TechnologyJOB DESCRIPTION: Support and maintenance of various school IT systems which may include but not limited to: ?School computer hardware, software, and operating systems ?Copiers/Printers, peripherals.?Computer labs and media centers, 1:1 devices, laptop carts, Chromebook carts, tablets.Support of instructional technology hardware (SMART Boards, AV Equipment, projectors, document cameras, etc.)Create Active Directory network accounts and maintain groups/permissions.Create G-Suite accounts and maintain school distribution lists. Respond to technology support requests on web-based ticketing system.Help maintain an inventory of all IT assets, including hardware, software, peripherals, etc.Occasionally assist employees with technology needs in both formal and informal settings (group workshops or short courses, one-on-one consultation) at a variety of ability and familiarity levels.Create and maintain training materials and technology documentation.Assume other responsibilities as directed by Director of Technology
Job Type: Full-time
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