Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Implementation Advisor do at Fiserv?

Key contributor in the Conversions and Implementations organization; work directly with clients, manage all or part of conversion and startup projects. Conversion projects involve migrating an existing portfolio from another processor (TSYS, In-house, etc.) to the Fiserv credit processing system. Conversions can be for new Fiserv client, or for an existing client that is adding to their portfolio.

Be engaged in the project from beginning to end, play a key role in participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management & Implementation. Plan, coordinate, and manage all activities involved in their assigned functional workstream areas required by the client, Fiserv, and any involved vendors, to onboard a new client or client partner seamlessly to Fiserv. Travel as needed, 2-5 annually.

What you will do:

• Manage all aspects of assigned workstreams from beginning to end, develop project plans, consult with client on solutions, manage key deliverables, and report on issues, risks, and status.
• Set up and customize the various products and services selected by the client, ensure an end-to-end quality integration.
• Ensure custom development is delivered as required for the client.
• Help drive resolution of issues through problem solving, identification of necessary resources, and escalation.

• Effectively manage client expectations and delivers client-ready communications.
• Makes information-based decisions.
• Has the ability to multi-task in a fast-paced environment.
• Manage many concurrent project deliverables, keep client and internal partners on task.
• Be enthusiastic and motivate others.
• Commit to be part of the team, and to support others in making the wider team a success.

What you will need to have:

• Excellent written and verbal communication skills.
• Effectively conduct meetings and presentations.
• Manage project deliverables and keep client and internal partners on task.
• Excellent time management and organizational skills.
• Commitment to be part of the team, and to support others in making the wider team a success.
• Enthusiasm to motivate others.
• Strong problem-solving skills; motivated self-learner.
• Adaptable; able to prioritize and work with a sense of urgency.
• Ability to mitigate risks to project delivery.
• High school diploma or college degree.

What would be great to have:

• Experience in a client-facing role.
• Understanding of the Credit Card Issuing Industry and associated products.
• Experience with in converting to new processing platforms, preferred.
• Previous conversion experience preferred.
• Experience with and knowledge of Fiserv platforms (Omaha) and products/services preferred.
• Bachelor’s degree preferred and/or relevant credit card processing experience