Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
HSN Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to assist our customers.
Compensation
- Starting rate is $15.00/hour.
- Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
- New! Pay for Performance initiative with monthly payouts for eligible team members.
Who We Are
HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.
Your Impact
Busy day handling a high volume of customer inquiries
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands
Report to assigned supervisor
What You Bring
- Problem solves and de-escalates unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Follow HSN computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Reside in Florida, Tennessee, or Virginia
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years
Headset compatible with HSN specifications (HSN reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Provide standard copper line phone service from a local phone company or bundled service from your internet provider
Training Schedule
Your HSN career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
The Application Process
Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.
1. Complete Application
2. Complete skills assessment on mobile device or computer
3. Complete video interview
4. Self-Schedule Follow Up interview
Remote work is not permitted in NYC at this time.
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Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.
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