HR Manager - AARC Job at Aspire Bakeries
Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery(r), Otis Spunkmeyer(r), and Oakrun Farm Bakery(r). With 14 bakeries in North America, we are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers' expectations. Aspire Bakeries champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.
The Aspire Associate Resource Center (AARC) is a new centralized HR center with a focus to provide HR at your fingertips service to 4,000 associates located in the U. S. and Canada, via an inbound service center. In addition, the AARC is assuming repetitive HR administrative duties from our field and corporate HR teams.
- Manage and coach a new team of Analysts in a call center environment
- Direct partnership with field and corporate HR Directors
- Develop reporting and analytics
- Manage data integrity via two-factor authentication
- Develop staffing schedules and regulate call volume
- Manage day-to-day administration of new hire pre-employment and onboarding verifications
- Project manage the rollout of a call center to functional groups and remote operations in the U.S. and Canada
- Manage and troubleshoot technology: Finesse phone system, SuccessFactors (Recruiting, Onboarding, Employee Central), and HireRight (drug and background screening)
Requirements:
- Call center management in an HR environment
- Experience managing an on-site and remote team of call center agents
- Knowledge of call center metrics and data analytics
Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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